TEAM LEAD, RETENTIONS
To drive, monitor, deliver the prepaid revenue earning customer base targets for the business by maximizing customer retentions and leveraging all consumer insights for increasing customer life cycle on network
2. KEY ACCOUNTABILITIES
Expected End Results (“WHAT”)
SUPPORTING ACTIVITIES (“HOW”)
1. DELIVER PREPAID REC BASE
Managing the active prepaid subscriber base with the objective of enhancing the customer life on network
Managing the various customer age on network buckets so as to minimize flow of customers into the inactive bucket
Drive win backs from the inactive base.
Improve new customer gross additions to revenue earning customer conversions by monitoring and controlling the quality of gross ads
Special focus on retention of high value prepaid subscribers
2.PRODUCT MANAGEMENT
Develop and launch retention products, programs and processes based on consumer behavior analytics and insights which help to minimize REC loss , maximize REC winbacks , increase AAON of the customer Across different consumer segments
Effective liasoning across BI, Finance, IT, Network, CSD , regulatory to launch and track new initiatives.
3. ANALYSIS AND REVIEW
Build MIS data systems to enable tracking and review of all key REC impacting / driving/ enhancing indicators
Periodical review and course correction to correct/ resolve/ leverage opportunities for REC growth within the prepaid base
How to Apply
Interested and qualified applicants should fellow the link below to apply
Click here to apply
Did you enjoy this post? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.