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Stanbic IBTC is the largest bank in Africa and our highly visible
brand, award-winning service, and strong global presence helps us
maintain our market-leading position.
We offer all our clients a wide range of personal &
commercial banking products through over 180 branches spread
across every state in Nigeria and our online banking platforms.
We place huge value on the talent of our people to drive our
continued success, and to support our plans for growth. We now
need a talented and resourceful graduates to help us fulfil our
business objectives and build customer loyalty.
We are recruiting for the position of:
Job Title: Mobile and Internet Banking Support
Officer
Job ID: 12787
Location: Nigeria
Position Descriptions
It is a service enabling application support office with an
overall responsibility of:
- Managing Mobile Money and Internet Banking Platforms for
optimum performance
- Provide 2nd level support for bank branches on Internet and
Mobile Banking applications
- Proactive designing of solutions to enhance the delivery of
services on the two channels
- Generation of useful reports from the platform for
reporting and troubleshooting.
- Troubleshooting reported issues from application, operating
system and network perspective and providing evidence of what
the issue might be.
- Working smoothly with other unit members to resolve issues.
- Ensuring that budgets are adhered to and SLAs and OLAs are
met;
- Keeping abreast of technologies around channels and
contribute to channel strategy for existing services around
Mobile and internet Banking.
- Liaising extensively with external or internal clients on
usage and configurations of functionalities,
- Training of consumer facing support staff on skills needed
to solve most issues on the platform from 1st level
- Identifying options for potential solutions and assessing
them for both technical and business suitability;
- Drawing up specific proposals and engagement of vendors for
modifications or replacement of systems / modules.
- Working closely with developers (internal and external
vendor) and a variety of end users to ensure technical
compatibility and user satisfaction;
Required Skills and Qualifications
- Experience 2-4 yrs
- Web Development Tools: Any of PHP, ASP.Net, JSP/Servlets
- Programing Skills: Experience in any of C#, J2EE, J2ME,
SOAP, XML Manipulations
- Database Knowledge: MS-SQL Server 2000, MySQL, or Oracle
with excellent skill in Query Development
- O/S: Windows, a very good knowledge of Unix/Linux is
essential.
- App Development: Skills in SOA Architecture, Network
Troubleshooting, and Software Testing will be an added
advantage.
- Others: Traceable experience in Project Management is
required.
- Relevant Certifications: ITIL, CCNA, MCSA
- Soft Skills: Good communication Skills, good email and
phone ethics
Interested and qualified candidates should:
"https://careers.peopleclick.com/careerscp/client_standardbank/external/jobDetails.do?functionName=getJobDetail&jobPostId=26092&localeCode=en-us"
target="_blank">Click here to apply online
Job Title: eChannel
Application Support Officer
Job ID: 12788
Location: Nigeria
Position Description
- E-Channels applications support e.g. Postilion for ATM, POS
and Visa/ Master Cards solutions, Finacle Internet Banking,
Telephone Banking, Finacle USSD
Key Responsibilities
E-Channel Applications Support:
- Management and support of the Bank’s Postilion Front End
Processor (FEP), Postilion Navigator, Postilion Office,
Postilion Realtime and other ancillary systems
- Channels Integration and Postilion Application
implementation and Support
- Cards Solutions support e.g. Visa/Master/Verve e.t.c.
- Finacle Internet Banking, Mobile Banking and USSD support
- Administration and support of e-Payment solutions e.g.
PayDirect, WebPay, BankCollect, eTransact, LASG EBS-RSM payment
systems
- Timely resolution of e-Channel applications incidents
raised within the agreed SLA
- Investigate of system anomaly and proffer a solution
- E-Channel applications testing
- Upgrade deployment / implementation
- Support banking application projects relating to eChannels
- Monitor and ensure 24-hour availability of e-channel
applications
- Configure, install custom-developed e-channel applications
Key Performance Measures:
- Percentage uptime of application systems and software
- Number of user-reported application-related issues resolved
- IT Audit rating by Internal Audit, Routine Control, and
external audit
- No service impact as a result of application issue
- Reduced number of incidents
- Successful implementation of applications
- Successful implementation of changes
- Meet deadlines on task assigned
- Ensure that service disruptions due to system downtime are
minimized
Required Skills and Qualifications
Knowledge:
- Strong analytical and problem solving skills
- Excellent customer relationship and ability to manage
client expectations
- Proven ability to work under stress in emergencies;
flexibility to handle pressure coming from all directions
simultaneously
- Strong team-orientated interpersonal skills; ability to
effectively interface with a wide variety of people at all
levels
- Self-motivated and able to work under little supervision.
- Logic and problem solving skills.
- Good communication skills.
- Ability to interact with users at all levels.
- Must be service orientated
- Ability to manage time and people
- Good project management skill
- Program development skill
- Strong customer focus and ability to manage user
expectations
Experience:
- Technical experience
- Banking experience
Personal Competencies:
- Competent and reliable staff that is honest and
trustworthy.
Interested and qualified candidates should:
"https://careers.peopleclick.com/careerscp/client_standardbank/external/jobDetails.do?functionName=getJobDetail&jobPostId=26091&localeCode=en-us"
rel="nofollow" target="_blank">Click here to apply
online
Application Deadline 26th February,
2015.