Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced Reconciliation professional, who will help guide our work to fulfill our ambitious growth strategy
Stanbic IBTC Bank is recruiting to fill the position of:
Job Title: TPS Client Access Officer (Country)
Job ID: 12731
Job Location: Nigeria
Division Proposition:
The Transactional Products and Services division is the engine that works constantly within Standard Bank to evolve and extend our range of products and client services. Split across three specialised functions, our teams work with organisations ranging from corporate clients and pension fund administrators through to asset managers and individual global investors. Our team now needs an experienced and highly capable Client Access Officer to optimise our range of solutions.
Position Description
To contribute to the execution of a Client Access Strategy and formulate tactical steps towards implementation of the same.
Key Responsibilities
Overall Strategy:
Client Access Management:
To provide ongoing support into regional deals or RFPs and sponsor them to conclusionDrive utilization of all electronic channels and enablement of new functionality with clientsIdentify and market-size new business opportunities and revenue pools and articulate the channel capabilities needed to seize a share of themActively participate in client events and functions, conduct client surveys to gain market intelligence, and communicate findings to the Head Client AccessExecute the Group Channel Methodology (Standard Operating Model) and the key control standardsContribute to initiatives related to Client Experience Forums to entrench client centric cultureMaintain stocklists of capabilities and points of representation of all physical and electronic channels supporting TPS clientsInitiate enhancements on channels and networks to meet client requirementsManage client implementations, training and post implementation reviews to support and enhance client experience.Participate in training on new rollouts and functional changesAct as change agent to transform our profile in the marketplaceContinuously contribute to product innovations.Efficient internal and external stakeholder communication and managementReport and facilitate issues related to the performance of all channels in the country including the problem resolution processParticipate and own personal development plansGovernance:
Ensure country compliance on audit, control and financial reporting standards as they relate to TPS Channel.Key Performance Measure (Not exclusive):
Financial:
Non-Financial:
Management of dormancy targetsManagement and delivery of utilization targetsImprovement of turnaround time of implementationsStandardization of implementation proceduresDocumentary complianceAudit results across regionRequired Skills and Qualifications
Qualifications:
Experience:
1 – 3 years of Transaction Banking experienceHave previously worked in either direct cash/trade sales/channel roleRelevant client and/ or banking experience in the Africa regionRequired Competencies:
Technical:
Interpersonal:
Solutions thinking: Identifies business opportunities/gaps; draws on and integrates information from a range of relevant sources and stakeholders to realise integrated solutions; forward thinking;Relationship building: Uses appropriate interpersonal styles and communication methods to influence, build and /or initiate effective relationships with others (colleagues, stakeholders and customers); builds and maintain credibility with othersTeam work: Participates as a member of a team and uses a flexible interpersonal style to contribute to the effective functioning of teams and to the completion of team goalsChange management: Comfortable with and adapts to change; drives and facilitates the implementation of and acceptance of change with the team; acts as a change Agent – models, identifies and supports new behaviour which supports the realization of the business strategyProject management: Takes multiple simultaneous tasks/projects/initiatives through to completion within or before defined timelines; reflects the ability to plan, organise and control; effective continuous communication of project status to identified stakeholdersEffective communication: Communicates effectively in a verbal, non-verbal and written manner; confident and comfortable communicating with a wide range of cultures, audiences and organizational groups and management levelsPersonal:
Resilience: Maintains effective job performance, relationships and personal credibility when under pressure; seeks out and responds positively to constructive feedback; remains motivated, focused and displays a positive attitude regardless of difficult circumstances.Integrity: Follows defined codes of conduct and ethical principles in a manner that supports the social, ethical and organizational norms; remains honest and objective and lives the SB values; creates a sense of trust and goodwill through being motivated to always ‘do the right thing’Results/Quality driven: Instils a sense of urgency and motivation to provide superior delivery/output in terms of responsiveness, efficiency and turnaround times; driven to produce high quality work, motivated to achieve own work-related and business goals; drives tasks through to completionPro-active: Continually searches for new ideas and approaches and recommends these; initiates action to achieve goals beyond what is required; solution focused, optimistic and enjoys new challengesHow to Apply
Interested and qualified candidates should click here to apply online
Deadline: 18th November, 2014