Job Description
Customer Solutions Manager – LTA-00044421
Description
Responsibilities
Relationship Management
Customer relationship building with Customer’s C-level and their organisations. This should include the CTO, CIO, CMO teams as a minimum.
Pre-Sales
Understand the Customer’s network and business strategies.
Clearly define and capture the Customer’s requirements
Manage virtual teams to define and prepare cost effective technical solutions fulfilling the Customer’s requirements based on available Business Solutions. Coordinate work between different Engagement Practice / solution / product areas and sites included in a customer solution while matching the proposed solution with the existing network.
Ensure solution is professionally documented.
Configuration Management
Keep a master plan of the Customer’s network architecture.
This includes:
Network diagrams
Solution maps
Feature lists
Licence records
Solution descriptions
Network evolution plan
Ordering
Ensure accurate, detailed BoQ’s are prepared for order placement and ensure orders are processed in shortest possible time.
Verdi cart update in anticipation of customer PO
Ensure Installation Engineering confirms complete BoQ
Personal Development:
Create a personal development plan and ensure planned training is being attended
Self study – read product related information
Obtain and read competitor business intelligence.
Mentorship
Mentor and develop local / more junior CSM’s competence in line with required CSM Competence profile and objectives. Close cooperation with Line Management for support and follow up.
Project Support:
Ensure proper solution handover to delivery project.
Support the CPM and project teams (Ericsson and Customer) in understanding the technical part of the contracted solution including the final BoQ, feature list and SoC as well as third party products to be delivered.
Ensure detailed network design is done according to contracted solution.
Ensure integration of the network as designed (can be delegated to Solution Architect or Project Technical Manager when applicable)
Participate in Customer project meetings and steering committee meetings when required
Resolve technical queries regarding functionality and licensed capacities of contracted solutions.
Handle change requests from technical perspective (network impact, customisations, ordering BoQ, advise ACR/CFR of commercial implications).
Ensure final integrated solution is properly documented for handover to support.
Knowledge and Experience
State clearly the level of education, number of years overall experience or specialized experience, skills training and management training necessary for acceptable performance in the job.
Experience
Minimum 5 Years in the Telecoms/IT industry and relevant professional experience in dealing with Telecom operators. Must have a good overall understanding of telecommunications technology and network operator business as well as a sound knowledge of working in a technical sales environment.
Ericsson product portfolio and business process knowledge is an advantage.
Qualifications
Education
Degree in Engineering or equivalent (Communications, Informatics or related Telecoms/IT qualification)
Job Customer Project Manager
Primary Location NG-Lagos-Lagos
Schedule Full-time
Job Posting 14-Sep-11
Unposting Date 28-Sep-11
Job Type Standard
Number of Openings 1
To apply visit this link Ericsson Jobs in Nigeria