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Sunday, June 21, 2020

Front Desk / Customer Service Personnel at Integrated A2z Technologies (ia2ztech)


  • Integrated A2z Technologies (ia2ztech) is an IT firm that specializes in TRAINING, CONSULTING SERVICES, and SALES.

    Ia2ztech strives to provide high-quality technological business solutions with a concentrated focus on individuals and corporate establishments.

    Ia2ztech was incorporated in 2011, with offices in Ikeja, Lagos and Ogbomoso, Oyo state.

    The company presently have full-time professional staff and a couple of contract staff that are involved in special projects.



    Read more about this company


    Front Desk / Customer Service Personnel



    • Job Type Full Time

    • Qualification BA/BSc/HND

    • Experience

    • Location Lagos

    • Job Field Administration / Secretarial&nbsp , Customer Care&nbsp



    Job Description



    • Act as the point of contact between the manager and internal/external clients

    • Handle requests and queries appropriately

    • Telemarketing Job function

    • Answer all incoming calls and redirect them or log messages

    • Receive letters, packages etc. and distribute them

    • Prepare outgoing mail by drafting correspondence, securing parcels etc.

    • Manage diary and schedule meetings and appointments

    • Check, sort and forward emails

    • Keep updated records and files

    • Answer questions and address complaints

    • Generate sales leads that develop into new customers

    • Identify and assess customers’ needs to achieve satisfaction

    • Take up other duties as assigned (travel arrangements, schedules etc.)


    Requirements



    • Proven experience as front desk representative or relevant position

    • Familiarity with office machines (e.g. scanner, printer etc.)

    • Knowledge of office management systems and procedures

    • Proficient in English (oral and written)

    • Excellent knowledge of MS Office (especially Excel and Word)

    • Up-to-date with latest office gadgets and applications

    • Strong communication and people skills

    • Good organizational and multi-tasking abilities

    • Problem-solving skills

    • Customer service orientation

    • Discretion and confidentiality


    Qualification



    • HND / B.Sc Degree in any relevant field; additional qualifications will be a plus.



    Method of Application



    Interested and qualified candidates should send their CV and Cover Letter to: recruitment@ia2ztech.com using the “Job Title” as the subject of the mail.





  • source: https://jobcenternigeria.com/front-desk-customer-service-personnel-at-integrated-a2z-technologies-ia2ztech/
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