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Saturday, November 30, 2019

Customer Service Officer/Office Assistant at Zarone Techologies Limited

Zarone Techologies Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Officer/Office Assistant


Location: Lagos


Job Responsiblities



  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Contribute to team effort by accomplishing related results as needed

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication.

  • Provide accurate, valid and complete information by using the right methods/tools.

  • Meet personal/team sales targets and call handling quotas.

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.

  • Keep records of customer interactions, process customer accounts and file documents.

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Compile reports on overall customer satisfaction

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media


Skills



  • Product Knowledge

  • Quality Focus

  • Market Knowledge

  • Documentation Skills

  • Listening Skills

  • Phone Skills

  • Resolving Conflict

  • Multitask.


Application Closing Date

22nd December, 2019.



How to Apply


Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


Note: Only suitable candidates will be contacted.



source: https://jobcenternigeria.com/customer-service-officer-office-assistant-at-zarone-techologies-limited/
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