Job Title: Executive – Shop Operations
Location
Rivers
Job Field
Administration, Secretarial
Job Responsibilities
First line interaction with customers
Follow up with relevant department should in case there are any delays, escalate at deviations
Connect with customers and maintain cordial relations in the interest of the business
Responsible for stock and cash management at the shop
Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
Ensure efficient operations at shop by coordinating remedies of issues affecting operations
Ensure customer services attitude is exemplified by actions and initiatives
Motivate contribution from colleagues to ensure Customer Delight
Adopt standards for business activities, processes and ensure adherence
Ensure daily operational reports are prepared and submitted in time
Share improvisations with Management which can be replicated at locations/processes
Reporting to: Direct Supervisor – Shop operations/ Functional – Territory Sales Manager
Knowledge and Skills
Customer Focused, result-oriented, zeal for initiative with speed, leadership quality and team handling capacity, energetic and assertive, customer query solving skills, Excel knowledge is a must.
Should have Planning and Organizing skills, Proven Achiever, Should have sharp Business Acumen
Qualifications
Candidates should have at least a Higher National Diploma, Bachelor’s degree in any discipline and MUST have completed NYSC. Candidates should have at least 2 to 5 years of experience in a similar profile
Qualified Persons should forward CV to efe.opia@ascentech.com.ng
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