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GE Nigeria is recruiting to fill
the position of:
Job
Title: Order Operations
Manager
Job Location: Lagos
Leads the HCS Order Management team in the Africa Zone
to execute on Customers Orders.
This team manager is responsible for all aspects of the
backlog execution, from order entry to customer acceptance
& revenue recognition through equipment ordering from
plants & suppliers and coordination of the whole order
management cycle.
Essential Responsibilities
The Zone OOM is a member of the EAGM OM leadership
team, with direct management of the Order Management
Specialists (aka PjMs), Demo Specialists or Inventory
Specialists dedicated to the Zone.
Success in this role will include delivering on
transactions execution across the business – through adoption
and drive of the defined operating mechanisms – &
collaborating effectively with the various stakeholders
(Commercial, GSC FF & Logistics, HPM, Comm Ops, Finance,
Service, S&OP, Op Exc, etc.) with the objective to always
maximize Customer satisfaction.
Key Responsibilities/essential functions
include
Responsible for Order Management excellence &
quality in the Zone with continuous alignment to business
goals
Staff member of EMEA OTR, with expectations for
excellent partnership with other operating teams and CoE’s,
partnering to drive Order Operations excellence in
EAGM
Critical business partner to the Zone leadership team
by reaching the required business outcomes, including backlog
execution efficiency, predictability of cycle times, finished
goods inventory management
Driving operational rigor & standard process
adoption in the Zone in order to stabilize & reduce cycle
times, improve service quality and reduce costs – Optimally
allocating resources & managing operating costs in order
to ensure that sufficient and optimal capability, capacity,
scalability and backlog operational controls are in place to
fulfill commitments
Building & strengthening communication &
collaboration with GSC Fulfillment, Logistics & Service –
Driving a highly collaborative culture, which encourages
effective partnership across functional and geographic
boundaries to deliver on business imperatives
Driving a culture of quality & ensuring total
Compliance to business and process regulations including
order booking & revenue recognition
Major KPIs: Leadtime compliance – Revenue & Deals
predictability – Inventory Turns – OTR Base costs – Execution
cycle times (FG CyT variability, order entry CyT).
Qualifications/Requirements
Bachelor’s Degree and 8+ years’ experience in sales,
management and or operations
Demonstrated ability to lead and influence a team
within a large, complex and matrixed organization
Ability to influence and collaborate with senior level
management team
Experience leading or managing projects of various
size, duration and scope
Ability to translate strategy into business
objectives
Executive level presentation skills
Coaching and mentoring experience
Demonstrated written and oral communication
skills
Reliable, responsive, attentive to detail
Action and results-oriented Quality Specific
Goals:
Aware of and comply with the GEHC Quality Manual,
Quality Management System, Quality Management Policy, Quality
Goals, and applicable laws and regulations as they apply to
this job type/position.
Complete all planned Quality & Compliance training
within the defined deadlines.
Identify and report any quality or compliance concerns
and take immediate corrective action as required
Preference will be given to EE candidates.
Additional Eligibility Qualifications
Desired Characteristics:
Demonstrated leadership capabilities, able to mobilize
teams to achieve – Team management experience.
Skill sets and experience in OTR processes or in Supply
Chain, with an experience in driving Six Sigma or Lean
projects
Ability to effectively manage time & KPIs,
prioritize work, multi-task across many assignments &
delegate, build improvement plans & execute.
Clear thinker with the ability to engage multiple
stakeholders.
Able to adopt, and drive adoption by the team, of
Standards & Frameworks.
Inclusive leadership: energizing others by building a
connection with the team through personal involvement &
trust and by providing feedback & coaching to help
developing others.
Strong process mind-set.
Ability to break-down complex tasks and identify
opportunity to simplify & standardize.
Demonstrated ability to thrive in an environment that
encourages independent initiative and change
management.
How To Apply
Interested and qualified candidates should:
"http://jobs.gecareers.com/job/Order-Operations-Manager%2C-Africa-Job/248759500/"
target="_blank">Click here to apply
online
Deadline: Not Stated