To provide a high level advisory service on a wide range of employee relations and human resources matters (including terms and conditions of employment, disciplinary action, grievance management, performance management, termination,
industrial action), while maintaining a strategic focus which facilitates the achievement of key corporate outcomes.
To assist the ER Manager to manage the Employee Relations programs, processes and policies
DIMENSIONS
(Quantitative terms, the key areas on which the job has an impact)
(a) FINANCIAL:
- To maximise profits for SBN's bottom line by effective dispute resolution.
- To assess risk in order to minimise the financial burden
(b) CUSTOMER:
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- Drive effectiveness and value add of Industrial Relations service.
- Representation in conciliations and arbitrations.
- To provide quality advice to our customers resulting in customer satisfaction.
(c) INTERNAL BUSINESS PROCESSES:
High Quality Productivity
- Legally compliant and procedurally fair and efficient IR processes that promote good governance and fair outcomes.
- Effective and efficient delivery of services and agreed projects that meet the business's expectations.
- Monitor and ensure compliance to all risk and regulatory requirements e.g. controls to ensure consistency in the formulation of settlements.
- Proactive identification of continuous improvement suggestions that are implemented.
KEY RESULT AREAS/KEY PERFORMANCE AREA/PRINCIPAL
ACOUNTABILITY.
To provide an effective employment relations service
• To advise, guide and support managers with all matters relating to employee relations
• Effective case management of people related issues such as: Disciplinary, Performance management, Employment tribunals, Grievance and Absence management
• Developing effective relationships with the business to promote good employee relations across the organization
• Providing advice and guidance on disciplinary cases, grievance, and coaching managers where appropriate.
Effective risk mitigation in protecting the reputation of the bank
• To ensure compliance of applicable labour legislation, SBN policies, procedures and collective agreements that impact on the individual employment relationship.
• Execute proactive employee relations initiatives to ensure consistency and fairness throughout the Bank.
• This job also entails the guidance to business processes to understand ER implications.
Assistance to the ER manager in the upskilling of Line Managers, Chairpersons and Forensics on ER matters (including ongoing advice and guidance)
• Liaise with Head of Individual BU to identify training needs
• Make suggestions to Head of BU on the effectiveness and completeness of training material
Effective handling of internal ER matters
Disputes
• Analyse case file and assess risks and options (if any), as well as the most effective way of resolving the matter
• When there are issues in question, debate and discuss with team
Advice
• Provide sound, fair and objective advice in line with SBN’s policies, relevant legislation and recent case law
• Continually keep team abreast of recent precedent-setting cases
Effective internal and external stakeholder management
• Updating and Submitting weekly and monthly reports
• Communicate to Forensics on the outcomes of their investigations
• Continually network with business to build relationships, understand their needs and keep them abreast of trends and developments
• Continually maintain relationship with external stakeholders e.g. Ministry of Labour, Office of the Labour Commissioner.
Effective teamwork and self management
• Continually drive best-in-class systems and practices
• Make an effort to stay relevant and up-to-date (with legislation, new developments, etc)
• Take ownership and accountability for tasks and activities and demonstrate effective self management
• Maintain a positive attitude and respond openly to feedback
• Manage own disruptive emotions (handle stress in ways that do not negatively impact others).
Key performance measures
• Proactive internal management of disputes
• Proactive identification of trends
• Positive feedback from internal stakeholders on the quality of advice and support
• Sound working relationships with external stakeholders
• Incumbent achieves results in ways that build strong partnerships, both internally and externally
Key dimensions of the job
• Provides services to PBB,CIB & Support
• The ER Consultant is the custodian of fair disciplinary practices in the Bank. The ER Consultant will ensure transparency , consistency and fair outcomes to HR, Line Managers and Employees in SBN
Important Relationships
Internally:
• Head: HR, ER Manager, Regional Head HR, HR Consultants, Line managers, Chairpersons, Legal Department, Integrity OPS and Financial Crime Control (Forensics).
Externally:
• Legal Attorneys
• Office of the Labour commissioner/Ministry of Labour
• Unions