Job Title
Team Lead, Business Solutions Analyst
Division:
Information Systems
Location:
Lagos
Job Description:
Evaluate business requirements and serve as internal consultant to the business during product and project initiation requiring new or modified applications.
Identify and audit product proposals, business requirements, existing policies and technologies
Articulate various aspects of MTNN business and business drivers to other divisions e.g. Marketing, Sales & Distribution, Customer Relations etc
Monitor business process improvement initiatives especially with regards to product development and continually find ways to streamline PPP’s and align them to international best practice.
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver functional requirements and business requirements documentation.
Develop requirements specifications according to standard templates, using natural language.
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
Be the liaison between the business units, technology teams and support teams
Job Conditions: Normal MTNN working conditions May be required to work extended hours
Reporting To: Solutions Delivery Manager
Required Skills:
A first degree in Computer Science, Information Technology Systems or related field from a reputable institution.
At least 4 years general business experience, including:
Formal business analysis, automated function process and data modelling experience
Business analysis experience in a Customer Care or Marketing environment is an added advantage
Project management experience and exposure to formal requirements, design processes and enterprise architecture frameworks e.g. NGOSS is a distinct advantage
Employment Status :
Permanent
Qualification:
A first degree in Computer Science, Information Technology Systems or related field from a reputable institution.
This vacancy expires on 5/21/2013
B
Job Title
Carrier Sales Partner
Division:
Enterprise Solutions
Location:
Lagos
Job Description:
Build an indepth knowledge of the customers’ operating environment, business drivers, ambition, issues, problems and obstacles in order to develop and implement solutions to meet their strategic corporate needs.
Maintain excellent partnership,relationships with customers, based on trust and an indepth understanding of the customers’ business.
Increase MTN market share by achieving set target through the acquisition of new accounts as well as development and maintenance of current accounts
Assist customers in understanding the value proposition and differentiations of MTN data product and service offerings.
Account for the fulfillment of the sales process from lead generation to bill delivery.
Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.
Conduct research on potential customers and their disposable income using the data mining system.
Seek new clients and create more business opportunities daily, from existing clients so as to Increase company revenue.
Carry out continuous analysis of relevant industries, to identify new prospects or opportunities for the corporate sales department.
Prepare and present all corporate sales weekly and monthly reports, contractual documentation and status reports according to MTN quality standards.
Effectively maintain the required multi-lateral relationships with customers thereby ensuring continued loyalty and support.
Forward planning for the organization in terms of service demand, operational roll out, capacity take up and working capital
Job Conditions: Normal MTNN working conditions May be required to work extended hours Tool of Trade Vehicle will be required for the Job
Reporting To: Strategic Accounts Manager Carrier Sale
Required Skills:
First degree in Business Administration, Commerce or any other related discipline
4 years work experience
Experience in the sales environment of a telecommunications company, preferably customer facing
Must demonstrate use of consultative selling and closure of complex sales either directly or through 3rd party partnerships
Exposure to strategic planning
Experience in sale of wholesale and international capacity
Must have demonstrable track record of sales and revenue growth within the telecoms industry
Selling at ‘C’ Level within the telecoms environment
Must have proven experience of high level, high networth negotiations
Must exhibit professional presentation skills and persuasive communications skills
Knowledge of functions & operations of the telecommunications industry.
Employment Status :
Permanent
Qualification:
First degree in Business Administration, Commerce or any other related discipline