Exams Venue Staff Vacancies at British Council Lagos

The British Council is looking for suitably qualified individuals to join the organization as Lagos Exams Venue Staff.

Purpose of job:

To invigilate exams to British Council and Examination Board standards.

Context and environment:

Nigeria is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, and Educational on behalf of UK institutions and IELTS. In 2011-12 we delivered roughly 65,000 exams to 25,000 candidates. The Nigeria team comprises 19 people and are based mainly in Lagos with four in Abuja and three in Port Harcourt.

The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2010, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.

The post holders will be required to work within the south west region of Nigeria. Note that the post holder might be required to invigilate exams at locations different from their base.

Accountabilities and responsibilities:
(including people management and finance)

As an invigilator with The British Council, the post holder will be line managed by the Schools Exams Officer (Lagos).Reliability: to ensure tests/exams are delivered securely according to board requirementsQuality: to deliver a high standard of customer service to our customers and test/ exam candidates. Performance is measured by our own Exams Quality Standards and the inspection visits from exam boards.

Main duties:

To invigilate exams and support Exams Service officers as required,

Examinations Delivery

Adhere to all instructions issued by the supervisor/examination board.Be familiar with all relevant notices, instructions and requirements relating to the specific examination.Place signs and notices outside the exam room as per the supervisor’s/examination board’s instructions.Check each candidate’s ID and statement of entry (if applicable) before and during the exam.Issue correct exam stationary promptly and efficiently.Monitor candidates unobtrusively.Ensure only permitted materials are on each candidate’s desk (e.g. pen, pencil, eraser, test paper, ID)Ensure that candidates do not communicate with each other.Check that all candidates in allocated rows transfer their answers to mark sheets if applicable.Return all papers, sorted according to instructions, to the supervisor (if one is present).Refer candidates’ enquiries to examinations supervisors or the Exams team where appropriate.Ensure that no unauthorised persons enter the examination room.Adhere to all exam board and British Council’s standard

Customer Service

Complaints, comments and feedback are dealt with in accordance with corporate policy and the Exams Quality Standards.Be impartially friendly to candidates.Be smartly and appropriately dressed with no noisy jewellery or heels.

Other Duties

Attend training sessions before conducting any invigilation duties.Attend the annual refresher training sessions.Attend Other meetings as required by British Council staff

How to Apply 

Please read through the Venue staff role profile. Download and complete the Venue staff application form. To help you understand and complete the application form, read through the ‘How to complete the application’ document on the jobs page. Listed within the role profile document, you will find a number of listed ‘behaviours’ and ‘skills and knowledge’. Evidence against those criteria’s will need to be provided in your role application form. To help you understand those criteria’s, we have provided a ‘behaviours’ and ‘generic skills’ dictionary at the top of the jobs page.

Completed application forms should be sent to Tempapplication@ng.britishcouncil.org no later than Wednesday 22nd May, 2013.

Only applications received on the British Council application form will be considered and only short-listed candidates will be contacted.

The British Council is committed to a policy of Equal Opportunity and Diversity and welcomes applicants from all sections of the community. We guarantee an interview to disabled candidates who meet the essential criteria.