Airtel Nigeria (Airtel Networks Limited), a leading
mobile telecommunication services provider in Nigeria and a
member of Airtel Africa Group, is committed to providing
innovative, exciting, affordable and quality mobile services to
Nigerians, giving them the freedom to communicate, rise above
their daily challenges and drive economic and social
development. The company made history on August 5, 2001 by
becoming the first telecoms operator to launch commercial GSM
services in Nigeria and has scored a series of many “firsts” in
the highly competitive Nigerian telecommunications market
including the first to introduce toll-free 24-hour customer
care; first to launch service in all the six geo-political
zones in the country; first to introduce affordable recharge
denominations; first to introduce monthly free SMS and first to
introduce monthly airtime bonus.
A truly innovative
company, Airtel has showed resilience, charting new paths in
meeting the demands and needs of its esteemed stakeholders and
enhancing distribution as well as providing affordable services
to empower more Nigerians.
In Nigeria, Airtel is working tirelessly to live up to an
ambitious vision of being the most loved brand in the daily
lives of Nigerians as it offers a superior brand experience and
a portfolio of innovative products & services ranging from
exciting voice solutions to inventive data packages and mobile
broadband.
Position: Trade Support
Executive
Job description
Language Requirement: Fluency in Hausa
language. Please DO NOT apply if you do not speak and
understand Hausa language fluently.
Job Purpose
The purpose of this job is to manage prepaid customer
base in the assigned zone with the sole aim of increasing
revenue and reducing churn by utilizing services like the
ongoing know Your Customer Campaign (KYC) and other such
opportunities that may arise in future.
Key Accountabilities
Effectively manage customers in assigned zone
with view to reducing churn
Monitor customer behavior through lifecycle reporting
and analysis.
Work with the product development team to design
products and service suited to the immediate
environment
Effectively manage distribution of KYC terminals
in assigned zone.
Liaise with Retail Partners in the zone to host
Airtel KYC terminals in their premises.
Monitor and improve the KYC process in the zone with
the aim of reducing Turn Around Time (TAT).
Provide support for prepaid activations in
assigned zone
Use the registration opportunity to win over new
customers and increase share of wallet from customers with
dual Sims.
Desired Skills and Experience
Educational Qualifications & Functional /
Technical Skills
A first degree from a reputable university.
Relevant Experience
Minimum of 2 years of customer service
experience.
Ability to speak Hausa compulsory
Excellent organizational, communication skills and
attention to detail.
Advance proficiency in Microsoft Word and Excel
Other requirements
Ability to build strong working relationships,
internal and external to the organization.
Good analytical and numerical skills
High level of discretion
Position: Manager, MPBN/MPLS Core
Operation
Job description
Job Purpose
Support MPBN/MPLS Network operational activities in
Airtel Nigeria Network and ensure all related faults are
resolved within defined time frame and ensure traffic payload
optimization.
Perform regular data configuration Audit, performance
monitoring and adherence to operational processes and
guidelines.
Identify grey areas and provide necessary initiative that
will restore quality and availability. Ensure all related
traffic KPIs are within threshold.
Key Accountabilities
Operations
To ensure network availability KPIs for Mobile Packet
BACKBONE NETWORK (MPBN) as per agreed SLAs. Vigilance on all
network outages, their timely closurethrough follow-up
withall stake holders.
proactive and Reactive Monitoring of the MPBN network
and provide support to transported services
Ensure fault analysis and provision of Root cause
analysis (RCA) and preventive measures.
Network node and connectivity Documentation to be kept
up to date
Reviews MPBN performance and related Network Alteration
Requests with performance Analyst.
Define and set in place with the performance team the
main KPI to follow the daily MPBN performances.
Define and execute acceptable operational
routines.
Coordination of approved field Activities.
Carries out trouble shooting activities to solve timely
encountered MPBN and pocket core node problems
Monitoring and Optimization of all interface links to
packet core, CS network and other network elements and ensure
all related KPIs are within threshold.
Ensure GRPS and data roaming availability and support
in resolving data roaming issue within the agreed SLA
time.
Ensure comprehensive investigation and in-dept analysis
on all repetitive faults in order to proffer appropriate
solution.
Identify and Liaise with internal customers (e.g.
Network Performance, Planning, Customer service, Marketing
and regulatory Department etc.) and ensure that all packet
core quality related faults are cleared in the predefined
times.
Ensure regular network audit is performed and no
inconsistency in data configuration across all network
elements.
Ensure speedy closure of trouble tickets escalation
within the shortest time possible to minimize network
downtime.
Identify root cause of faults and offer effective long
term solutions within critical time frames
Reporting
Obtain and review Emergency/Monthly/weekly
reports
Collate weekly outages and service report.
Measure KPIs of packet core networks and report
variance.
Supervision
Monitor SLAs with packet core solution providers
Enforce SLA where necessary to ensure Airtel interest
is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications and Functional /
Technical Skills
Bachelor’s degree or HND in Engineering or any related
applied science field.
IP routing and switching knowledge is an asset.
Core Knowledge
MSS knowledge, including MGW, MSC , TSS and their
related interfaces.
BSS knowledge, including BSC, RNC, Node B , BTS and
their related interfaces.
PCN knowledge , including SGSN, GGSN
Have in depth experience with Ericsson MPBN solution
Juniper routers, Extreme switches, cisco routers.
Knowledge in Smart Edge routers including hands-on
experience.
Juniper certification and added advantage
Relevant Experience
Minimum of 5 years in IP Domain, Networks Operation and
project management.
Strong troubleshooting skills.
Knowledge of future generation technologies.
Other requirements
Good Team spirit.
Action oriented.
Attention to details.
Accuracy.
Personally motivated.
Proactive spirit.
Getting it right the first time.
Position: Manager, Regional Core
Operations
Job description
Job Purpose
Responsible for overseeing all active Network operational
activities in regional switch site, support in activation of
new sites, and new active node integration. Ensure all related
faults in the network are resolved within defined time frame,
perform node backup and alarm monitoring. Perform basic routine
maintenance and periodic health check on all active nodes.
Ensure Network node availability.
Support in Network project Expansion and roaming
activation. Perform basic switch configuration and roaming
activation. Ensure weekly reporting of operational
activities, outages and accomplished network
improvement.
Key Accountabilities
Operations
Ability to prepare data transcript and execute core
configuration command.
Support in activation of new sites, and new node
integration.
Support in Acceptance test plan (ATP) for new nodes
integration.
Perform daily node backup and alarm monitoring
Ensure availability of all active network nodes (Core,
BSS, Transmission, MPBN, IN and VAS) and its interface
links.
Perform basic routine maintenance and periodic health
check on all active nodes (Core, BSS, Transmission, MPBN, IN
and VAS)
Interface with NOC/2nd line support on escalated issues
and ensure timely resolution.
Support to resolve customer’s complaint.
Support in analyzing fault and investigating root
cause.
Coordination of approved field Activities in your
domain
Support both Software and Hardware upgrade on Network
Element.
Perform weekly reporting of operational activities,
outages, Backups alarms and accomplished network
improvement.
Supervise all third party node integration and
maintenance activities within your domain.
Reporting
Provide Emergency/Monthly/weekly network reports
Collate weekly outages, alarm and backups
Measure KPIs of Core Networks and report
variance.
Supervision
Monitor Network node availability
Ensure adherence to SLA where necessary to ensure
Airtel interest is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications and Functional /
Technical Skills
Bachelor’s degree or HND in Engineering or any related
applied science field.
Relevant Experience
At least 4 years Core Networks Operational experience
in GSM environment.
Technical knowledge on Network Switching Systems, MPBN,
SIGTRAN, SIP, Transmission, IN and VAS
Basic troubleshooting skills on Network
Elements.
Experience in different network vendor area, such as
Ericsson, Huawei, Tekelec etc.
Other requirements
Good Team spirit.
Action oriented.
Attention to details.
Accuracy.
Personally motivated.
Proactive spirit.
Getting it right the first time.
Position: Manager, CS Core
Operation
Job description
Job Purpose
Support in all Core network operational activities in
Airtel Nigeria Network in order to ensure all related faults in
the network are resolved within defined time frame, Ensure
regular Network Audit, and adherence to operational processes
and guidelines.
Support in Network project Expansion. Identify grey areas
on the core network and provide necessary initiative that will
restore quality and availability of Core nodes. Ensure all core
networks and Roaming KPIs are within threshold. Ensure weekly
reporting of core operational activities, outages and
accomplished core network improvement.
Key Accountabilities
Operations
Ability to prepare data transcript and execute core
configuration command.
Review and coordinate Acceptance test plan (ATP) for
new core nodes integration
Understanding of commercial product and services
requirement and support in implementation.
Ensure availability of all core network nodes and its
interface links.
Ensure comprehensive investigation and in-dept tests on
all repetitive faults in order to proffer appropriate
solution else escalate faults to 2nd line support for speedy
resolution.
Identify and Liaise with internal customers (e.g.
Network Performance, Planning, Customer service, Marketing
and regulatory Department etc.) and ensure that all Network
quality related faults are cleared in the predefined
times.
Support both Software and Hardware upgrade on Core
elements.
Ensure regular network audit is performed and no
inconsistency in data configuration across all core network
vendor area.
Ensure speedy closure of trouble tickets escalation
within the shortest time possible to minimize network
downtime.
Identify root cause of faults and offer effective long
term solutions within critical time frames
Provide emergency support for Core Network Element/ BSC
systems in order to ensure that such faults are resolved
within the shortest time frame.
Ensure configuration data records and other relevant
operational documents such as guidelines; processes and
service level agreement are up to date.
Support commercials on products and services to ensure
technical readiness of products and services.
Ensure speedy closure of trouble tickets escalation
within the shortest time possible to minimize network
downtime.
Network node and connectivity Documentation to be kept
up to date
Coordination of approved field Activities.
Ensure fault analysis and provision of Root cause
analysis (RCA) and preventive measures.
Reporting
Obtain and review Emergency/Monthly/weekly reports of
core network partners.
Collate weekly outages in Core network.
Measure KPIs of Core Networks and report
variance.
Supervision
Monitor SLAs with Core network solution
providers
Enforce SLA where necessary to ensure Airtel interest
is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications & Functional
/ Technical Skills
Bachelor’s degree or HND in Engineering or any related
applied science field.
Relevant Experience
At least 6 years Core Networks Operational experience
in GSM environment
Strong troubleshooting skills on Network
Switching Systems
Knowledge of Signaling System 7 used in GSM, SIGTRAN,
SIP.
Experience in different core network vendor area, such
as Ericsson, Huawei, Tekelec etc
Other requirements
Good Team spirit.
Action oriented.
Attention to details.
Accuracy.
Personally motivated.
Proactive spirit.
Getting it right the first time.
Position: Manager, Packet Core
Operation
Job description
Job Purpose
Support Packet Core Network operational activities in
Airtel Nigeria Network and ensure all Mobile data related
faults are resolved within defined time frame and ensure
network approved KPIs are assured.
Perform regular data configuration Audit, performance
monitoring and adherence to operational processes and
guidelines.
Identify gray areas and provide necessary initiative that
will restore quality and availability. Ensure all related
traffic KPIs are within threshold.
Key Accountabilities
Operations
To ensure network availability KPIs for Mobile Packet
Core network as per agreed SLAs. Vigilance on all network
outages, their timely closurethrough follow-up withall stake
holders & management escalations.
Follow up with MS and other depts. IT, RA, CS & PS
Engineering for all ongoing and pending operational
issues.
Review different proposals from design/support channels
related to Packet Core domain.
Proactive and Reactive Monitoring of the Packet Core
network and provide support to transported services.
Respond to emergency cases involving Packet Core
nodes
Handle Mobile data solutions change requests as per
Business requirements on Packet Core Nodes and ensure its
proper implementation (Corporate APNs, Mobile data packages,
Content providers integration).
Provide necessary analysis on Packet Core network nodes
performance i.e. capacity, processor load, signaling
capacity, redundancy, throughput, speed etc…
Network node and connectivity Documentation to be kept
up to date
Define and set in place with the performance team the
main KPI to follow the daily Packet Core performances.
Provide Key inputs as feedback into Packet Core
Planning
Overall coordination of approved field
Activities
Monitoring and Optimization of Packet Core nodes and
Services, including BlackBerry, GRX and 3PP Data
services.
Ensure GRPS and data roaming availability and support
in resolving data roaming issue within the agreed SLA
time.
Ensure comprehensive investigation and in-dept analysis
on all repetitive faults in order to proffer appropriate
solution.
Identify and Liaise with internal customers (e.g.
Network Performance, Planning, Customer service, Marketing
and regulatory Department etc.) and ensure that all packet
core quality related faults are cleared in the predefined
times.
Ensure regular network audit is performed and no
inconsistency in data configuration across all network
elements.
Identify root cause of faults and offer effective long
term solutions within critical time frames
Reporting
Obtain and review Emergency/Monthly/weekly
reports
Collate weekly outages and service report.
Measure KPIs of packet core networks and report
variance.
Supervision
Monitor SLAs with packet core solution providers
Enforce SLA where necessary to ensure Airtel interest
is not jeopardize at all times
Desired Skills and Experience
Educational Qualifications and Functional /
Technical Skills
Bachelor’s degree or HND in Engineering or any related
applied science field.
Have in depth experience with Ericsson Packet Core
solutions, including Ericsson EPG, GGSN, SGSN, SASN, SAPC,
DNS, and RADIUS.
IP routing and switching knowledge is an asset.
BSS knowledge, including BSC, RNC, Node B, BTS and
their related data interfaces.
Unix Systems Administration competence
Knowledge in Juniper, Smart Edge routers including
hands-on experience.
Relevant Experience
Minimum of 7 years in Packet Core Operations, Support
and project management.
Strong troubleshooting skills.
Knowledge of future generation technologies.
Other requirements
Good Team spirit.
Action oriented.
Attention to details.
Accuracy.
Personally motivated.
Proactive spirit.
Getting it right the first time.
Method of Application
All qualified candidates should click on preferred job
titles to apply online.