Job Title: Customer Relations Officer
Location: Lagos
Direct reports: Customer Relations Manager
Job Summary
Deliver consistent high quality care and service on all items/garments brought for cleaning with the requisite knowledge of fabrics and the dry-cleaning process that ensures only excellently finished product is passed out to customers.Major Duties and Responsibilities not limited to: Attend to customer Dry cleaning/laundry needsInteract with customers when they bring in their items to be cleanedAdvice customers on the best possible cleaning process for their garments/other articles and answer any questions they may have in relation to their cleaning needsHandle financial transactions with customers such as preparing bills (tickets and receipts), daily account balancing etc. Take customer's complaints and seek for proactive ways to resolve their concernsReceive customer article or clothing or other goods to be cleaned, sorting, checking and booking such on the systemQualification and Experience MUST have a minimum of B.Sc /HND or its equivalent in a relevant field of study (OND/Diploma holders need not apply)NYSC discharge certificate1 - 2 years experience in a related role, Commercial Dry cleaning experience is an added advantageNot more than 28 years of age by December 2015Other Required Competencies: Computer literate, able to use Microsoft office applicationsExcellent communication/presentation skillsFluency in English Language is compulsoryConfidence and character
Job Title: Management Trainee
Location: Lagos
Duties and Responsibilities
The Management Trainee Programme is designed to train, equip and develop future leaders in core functions of our business, ranging from Customer Relations Management, Production process, Human Resource Management, Quality Control, Engineering systems, Effective Administration, Accounts and Finance.The programme stretches over a period, not more than 12 months in which successful candidates will experience movement from one unit to another with a view to gain operational, technical, financial, administrative knowledge and business efficiency sustainability.The programme shall be based on practical learnings, counseling and coaching; as well as focusing on contemporary business challenges with a view to achieve positive results and sustained competitive advantageQualification and Experience A minimum of B.Sc (second class lower)/HND (upper credit) or its equivalent in any of the following field: Sciences, Social sciences or Engineering,NYSC discharge certificateAt least 1 year post NYSC work experienceNot more than 28 years of age by December 2015Other Required Competencies: Computer literate, able to use Microsoft office applicationsExcellent communication/presentation skillsFluency in English Language is compulsoryConfidence and characterGood problem solving and decision making abilitiesWillingness to learn and transfer knowledge.
Method of Application
Qualified candidates should send their application and CV's to: cv@garmentcareltd.com using the position applied for as the subject of the email.
Note: Only qualified and shortlisted candidates will be contacted.
Application Deadline 30th January, 2015.