Graduate Jobs in Nigeria at Interra Networks Ltd, December 2014

Interra Networks Ltd (Interra) – is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world – from as simple as a website to as
complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects.

At Interra Networks our people are our greatest assets. We are growing and need people looking for a rewarding and challenging careers in various disciplines. If you have drive, intellect and a passion to exceed the norm, we want you!

Job Title:  Call Centre Team Lead

Major Duties and Responsibilities Direct supervision of all call centre staffMonitoring call centre representatives and identify high and low performers by tracking their calls, customer satisfaction levels and general performance at workHandling of first level escalation.Monitoring random calls to improve quality, minimize errors and track operative performanceReviewing the performance of staff, identifying training needs and planning training sessionsRecording statistics, user rates and the performance levels of the centre and preparing reportsHandling the most complex customer complaints or enquiriesOrganizing staffing, including shift patterns and the number of staff required to meet demandForecasting and analyzing data against budget figures on a weekly and/or monthly basis; improving performance by raising efficiency and sourcing new equipment to enable this, e.g. new dialing productsManage team by walking around. Be visible to answer questions.Take calls that CCRs can't handle and be available when an agent appears to need assistance.Monitor queue and track inbound calls. Keep CCRs aware of inbound calls, calls waiting, abandonment rate, etc.Motivate and encourage CCRs through positive communication and feedbackCarry out any other duties as requiredPerson Specification
Highly self-motivatedHigh leadership and mentoring skillsStrong Communication (written and verbal) skills.Excellent computer and typing skillsShould possess the skill to work both in team and also perform independently.Persuasive and patientAnalyticalDisciplined
Qualification Required Minimum of Bachelors degree in any field2-5 years experience in related field
Job Title:  Quality Assurance Officer
Major Duties and Responsibilities:
Oversee all aspects of quality assurance including call monitoring, evaluation and calibration scoringProvide coaching, training and development to contact center agentsEducate agents, supervisors and managers on Quality Assurance processTrack and identify reoccurring problems and service opportunitiesAnalyze quality and performance trends to provide recommendations for improvementResponsible for scheduling, facilitation and documentation of regular continuous improvement meetingsSubmit monthly reports, general information, and recommendations to the general managerAssist the general manager and executive management team in the formulation of policies and provide all facts needed for decision makingManage, organize, and update relevant data using database applicationsCommunicate and provide accounts data as and when requiredArrange and participate in meetings, conferences, and project team activitiesPerform any other duties when requiredPerson Specification
AnalyticalResearch SavvyTeam PlayerProactiveSelf-StarterHighly self-motivatedStrong Communication (written and verbal) skills.Should possess the skill to work both in team and also perform independently.Persuasive, patient mannerCoaching and leadership skillsDisciplinedQualification Required
Minimum of Bachelors degree in related field3-5 years experience in related field

Job Title:  Call Centre Agent

Major Duties and Responsibilities
Support and provide superior service via phones, e-mails and faxes as a receiver and callerUse questioning and listening skills that support effective telephone communication.Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.Understand the impact of attitude in handling calls professionallyEffectively deal with job stress, angry callers, and upset customersUse the most appropriate way to communicate with different behavior types on the telephone.Apply the elements of building positive rapport with different types of customers over the phone.Apply the proper telephone etiquette to satisfy various customer situations.Apply appropriate actions to effectively control a telephone call.Meets commitments to customersObtains client information by interviewing clients and verifying information.Updates job knowledge by studying new product descriptions and participating in educational opportunities.Answer inquiries by clarifying desired information; researching, locating, and providing information.Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Fulfill requests by clarifying desired information; completing transactions; forwarding requests.Maintain CRM by entering information.Keep equipment operational by following established procedures; reporting malfunctions.Update job knowledge by participating in educational opportunities.Display Time flexibility towards shifts as per work floor requirementsOther duties as assigned.Person Specification
Strong Verbal Communication skillsStrong Customer service Phone SkillsListeningData Entry SkillsPeople SkillsAttention to DetailProfessionalAbility to multitaskQualification Required
Minimum of Bachelors degree in any fieldNo experience required

Job Title:  Technical Support Officer

Major Duties & Responsibility
Installation, integration, maintenance and management of networked systems for the transmission of data.Identify and resolve server hardware issues.Server support would be windows enterprise and other servers in the data centre.Carry out regular checks on the status of servers (software and hardware)Manage the data backup of serversEfficiently analyzing and correcting hard ware and network issues.Install new equipment and soft ware upgrades.Responsible for the overall soft ware needs of the company (network and computer applications)Start up all applications e.g.: Sugar, CRM, Sales force ETC.Install soft ware, tests systems, implement and maintain system integrity.Recommend and install fire walls and antivirus Software.Handle escalation support from support team as assigned by support chief.Person Specification
Must be able to work flexible hours on-site and remote.Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional mannerStrong interpersonal skillsGood analytical skillsExcellent critical thinking and problem solving skillsAbility to multitaskQualification Required
Minimum of Bachelors degree in related field1-3 years experience in related field

Job Title:   Office Manager

Major Duties and Responsibilities:
Maintain the condition of the office and arranging for necessary repairs;Provide document and telecommunication management.Write reports for senior managementDeliver presentations about the work of the office to senior managementInvolvement in management discussions on the organization’s policies andstrategic developmentDevelop and implement new administrative systemsOrganize the office layout and maintain supplies of stationery andequipment;Continuously seek ways to improve service delivery by establishingprocesses for all administrative tasksEnsure that Interra Networks processes and procedures are best practice compliantManage and maintain all equipment, facilities, assets and ensuring a safeand secure work environmentManage all supplier relationships by constantly updating procedures forimproved and quality service deliverySubmit information for budget preparationEnsure compliance with all regulatory authorities.Provide secretarial support to management teamPerson Specification
Creativity & InnovativenessAnalyticalResearch SavvyTeam PlayerProactiveSelf-StarterHighly self-motivatedStrong Communication (written and verbal) skills.Should possess the skill to work both in team and also perform independently.Persuasive, patient mannerCoaching and leadership skillsDisciplinedQualification Required
Minimum of Bachelors degree in Business Administration or related field3-5 years experience in related field

How to Apply
Interested and suitably qualified candidates should click here to apply online.

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