Cummins Inc. – A global power leader, is a corporation of complementary business units that design, manufacture, distribute and service diesel and natural gas engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins currently employs approximately 48,000 people worldwide and serves customers in approximately 190 countries and territories through a network of approximately 600 company-owned and independent distributor locations and approximately 6,800 dealer locations. Cummins earned $1.48 billion on sales of $17.3 billion in 2013.
Cummins West Africa Limited is expanding its operations in Nigeria and it urgently requires competent, brilliant and results orientated persons for the position below:
Job Title: Service Advisor
Ref: 09/002
Job Location: Nationwide
Responsibilities
Liaise with Customers and efficiently schedule service work (service contracts, warranty and chargeable jobs) to meet all published targetsCreate customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventionsOwnership and enforcement of all service processes and procedures, ensuring adherence via regular audit and review of the KPI data suiteRegular (daily, weekly & monthly) review of performance with team and key stakeholdersensure performance targets are being metAbility to motivate and manage a team and work with a sense of urgency in providing excellent service to our clients and customers.Requirements
Business studies qualification desirable.Experience gained in a customer facing environment essential.Experience/Skills:
Excellent customer relationship management,Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills.Ability to work under pressure and meet tight deadlines,Proven record of relevant Management skills.Relevant product knowledge.Mode of Application:
Interested and qualified candidates should send their comprehensive curriculum vitae to: africarecruitment@cummins.com
Note: Only shortlisted candidates will be contacted.
Application Deadline: 18th September, 2014.