Adexen is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector. The company is looking for a Customer Service Manager for its Lagos Office.
Position: Customer Service Manager
Job Description
The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements
Responsibilities:
· Communicate courteously with all customers on shipment updates
· Investigate and solve customers problems, which may be complex or longstanding problems that have been passed on by customer service assistants
· Keep accurate records of discussions or correspondence with customers
· Advise sales department on any issues in relation to customer complaints or suggestions
· Responsible for all customs or related agencies clearance customer queries
· Understand the organizations services & keeping up to date with changes
· Analyze statistics or other data to determine the level of customer service the organization is providing
· Develop feedback or complaints procedure for customer service use
· Develop customer service procedures, policies, standards for the organization
· Train staff to deliver a high standard of customer service
Qualification/Experience
· Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization
· Minimum of a University degree from a recognized institution.
· Knowledge of port rules & regulations
· Strong customer service ability
· Very good in the use of Microsoft word & Excel
· Good communication, organizational and interpersonal skills.
· Problem solving skills.
· Strong analytical skills with ability to develop strategies and tactics as well as implementation skills.
Method of Application:
Please send us your English resume in Word format at: ADEXEN-514259@adexen.eu
Click here to apply online
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