Career Vacancy for Graduate Customer Care Representative at Global Profilers in Nigeria 2014

Career Vacancy for Graduate Customer Care Representative at Global Profilers in Nigeria 2014

Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Customer Care Representative for our client who is an Online Travel Agency.

Job Title: Customer Care

Job Location: Lagos

Responsibilities:

Support and provide superior service  to customers via phones, e-mails and faxes as a receiver and callerUse questioning and listening skills that support effective telephone communication.Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.Understand the impact of attitude in handling calls professionallyEffectively deal with job stress, angry callers, and upset customersUse the most appropriate way to communicate with different behaviour types on the telephone. Apply the elements of building positive rapport with different types of customers over the phone.Apply the proper telephone etiquette to satisfy various customer situations. Apply appropriate actions to effectively control a telephone call. Identify voice skills and how to enhance a good telephone presentation. Meets commitments to customersOther duties as assigned.

Qualification and Experience:

  Good proficiency and navigation skills around a PC – including the internet  Excellent keyboard skills – as they usually have to input data into a system Good telephone manner with a clear speaking voice – as most of the work will be done over the telephoneGood communication skills and the ability to build rapport with the customer Ability to work well in a team A good first degree or its equivalent in any disciplineCertificate in AmadeusAbility to use Amadeus GDS application proficiently is MANDATORYPossession of 1-2 years working experience in an IATA recognised travel agencyGood written and oral communication skills

How To Apply:

CLICK HERE TO APPLY ONLINE:

Deadline: 30th October, 2014

This post was made using the Auto Blogging Software from WebMagnates.org This line will not appear when posts are made after activating the software to full version.