Job Description
Speedaf was established in 2019. We are a joint-venture company invested by Chinese leading express enterprises. Since founded, we continuously expand global network, develop and optimize products, improve customer experience, and introduce IT technologies and equipment to realize automatic operations.
Currently, we are building an intra-Africa and China-Africa service network to support air, sea and road transportation with the aim to be the leading diversified integrated logistics solution provider between China and Africa. By doing so, it will reduce end-to-end logistics costs between China and Africa while providing a stable and recognized logistics services to our customers. Speedaf is localization-oriented, and we believe in creating both opportunities and possibilities of every region we operate in. We work with local teams and understand needs of customers. We offer a variety of products and value added service to cover different commercial or personal scenarios for our customers.
We are recruiting to fill the position below:
Job Title: Riders Manager
Location: Ogba, Lagos
Employment Type: Full-time
Job Description
- Conduct and improve trainings with couriers and drivers with skills in delivery performance, specially in COD delivery.
- Evaluate the progress of couriers and drivers at an individual level.
- Contribute in process and planning with a focus on couriers and drivers needs and customer experience.
- Contribute to the engagement of the couriers and drivers community and foster its sustenance.
- Monitor and track couriers and drivers related KPIs and Routines using Speedaf tools.
- Ensure the implementation of tasks and projects defined by leads and department Head.
- Monitor driver-customer communication in line with customer Journey to ensure good customer experience.
- Work closely with hub managers and various department, as well as maintain best practices and procedures of the delivery experience team.
Requirements and Skills
- Candidates should possess a Bachelor’s Degree.
- Must have atleast 3 years of work experience, specialized in delivery operations, specially in COD delivery.
- Must possess good knowledge of the e-commerce industry.
- Excellent verbal and written communication skills.
- Competent in Microsoft packages (Excel, Word & PowerPoint) and Google Docs
- Professionalism and deadline oriented
- Great Attention to details: ability to maintain accuracy.
- Ability to manage multiple and competing priorities.
Application Closing Date
13th August, 2021.