Ascentech Services Limited – Our client, an FMCG Company is recruiting to fill the position below:
Job Title: IT Support Engineer
Location: Lagos
Employment Type: Full-time
Industry: FMCG
Responsibilities
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Installing and configuring computer systems.
- Responding to IT support requests.
- Track computer system issues through to resolution, within agreed time limits.
- Providing technical support on-site or via remote-access systems.
- Offering solutions that meet the needs of the company.
- Refer to internal database or external resources to provide accurate tech solutions.
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
- Ensure all issues are properly logged.
- Follow up to ensure their IT systems are fully functional after troubleshooting.
- Repairing hardware malfunctions, software issues, and networking problems.
- Maintaining good client relations.
- Tracking and managing work records.
- Prepare accurate and timely reports
Requirements
- Bachelor’s Degree in Information Technology or Computer Science.
- 1 – 2 years work experience as an IT Support Engineer or Technical Support Engineer in a similar industry.
- Knowledge of web services, API, and IP-based protocols.
- Experience with scripting languages.
- Knowledge of computer hardware and networking systems.
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (eg. Zendesk)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal Good time management skills.
- Good interpersonal skills.
- Ability to troubleshoot complex hardware and software issues.
- Excellent written and verbal communication skills.
Application Closing Date
10th July, 2021.
How to Apply
Interested and qualified candidates should kindly send their CV to:[email protected]using the Job Title as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
source: https://jobcenternigeria.com/it-support-engineer-at-an-fmcg-company-ascentech-services-limited/