Customer Project Manager - Nigeria at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture & an innovative & engaging environment where employees enhance their potential every day. Our employees live our vision, core values & guiding principles. They share a passion to win & a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning & growth opportunities that allow you to acquire the knowledge & skills necessary to reach your career goals.

The Customer Project Manager Job Role purpose is to manage assigned customer projects to secure that project goals are met, customer’s expectations are fulfilled & that the customer relation is handled in the best possible way within the scope of the contract.

Establish project plan baseline: define project scope, secure the necessary resources & plans & monitor all activitiesDrive project execution: track project activities , monitor & handle changes, conflicts & escalationsHandle customer & stakeholder engagement: manage customer relationship building confidence & trust , ensure project progress arranging meetings & customer eventsManage project finance: ensure financial system monitoringDevelop the business: participate to contract preparation & to pre-sales meetingDevelop the CPM discipline: simplify processes, methods & tools with innovative ideas

Core Competences:

Leadership skillsConsultative skillsFinancial understandingBusiness understandingSales & business development skillsCustomer insightNegotiation & argumentation skillsProject management skillsProblem solvingPresentation & communication skillsEntrepreneurial & Commercial ThinkingPersuading & InfluencingAnalyzingLeading & SupervisingRelating & NetworkingDelivering Results & Meeting Customer ExpectationsPlanning & Organizing

Qualifications & Experience Requirements:

Bachelor’s Degree in Engineering, Master preferredPMI certifications or PRINCE2 Practitioner mandatory7 years Project Management experience in a telecommunication industryClear evidence of customer facing interactionProject Sales Process knowledgeContract management exposureSupplier management experience

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