RELATIONSHIP MANAGER (Lagos, Abuja & Ibadan)
Job ID8387
Location Nigeria
Division Business Banking Africa
Position Category Commercial Banking
Employment Type Full Time – Permanent
Shift No
Regulatory Approval Yes
Post Closing DateApr 13, 2012
Division Proposition
Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful Relationship Manager to help us fulfil our business objectives and build customer loyalty.
Position Description
Key Accountabilities/KRA
Sales
• Job is largely a sales and marketing role with much time spent out marketing with a fair amount of travel for presentations and marketing of banks product and services.
• Provides a high level attentive, personalized service to private clients and manages their day to day banking relationships through a high level of physical and telephone contact, exceptional service and needs recognition.
• Cross-selling products to existing business customers and prospects and makes referrals to branches and other lines of business as appropriate.
Reviewing and analyzing client relationships and their needs with a view to Introducing a broad range of customized financial solutions that provide a profitable return to the bank with minimal risk exposure.
• Resuscitate, retain & increase revenues from dormant, current, and new private banking relationships.
• Cross-sell existing Bank and group financial products and services to obtain greater share of wallet: minimum of four products per client
Risk Management
• Work within the existing audit, compliance, and regulatory framework in order to ensure a high quality, compliant portfolio of client relationships.
• Understand clients risk profile and correlation between risk vs. reward by optimising product mix for clients.
• Comply with KYC rules, regulations, and legislation governing the financial services industry
Relationship Management
• Maintain close contact with clients in the portfolio to establish an intimate knowledge of client needs
• Build credible internal network within the group, to ensure the synergies and teamwork needed to maximize sales opportunities and to optimize service delivery.
• Develop mutually beneficial business relationships with external partners such as real estate agents, travel agents and other individuals and organizations that will enhance business development.
• Develop strong partnership with Transactional Banker and rest of suite team to ensure excellent and seamless service.
Problem solving, planning and decision making
• Provide responsive service to clients ensuring that all queries, complaints problems, and transactional requests are attended to quickly and efficiently
• Develop and implement action plans to develop new business and to broaden existing client relationships.
• Resolving problems with challenging client relationships
• Ability to work with minimal supervision and to take pertinent and accurate decisions on client management
Required Skills and Qualifications
Educational Qualifications:
A first degree is essential
A second degree or a professional qualification in a related area will provide a sound foundation upon which job experience can be built.
Work Experience
• Relationship Manager should ideally have a minimum of 3 years financial services sales or retail banking sales experience.
• Personal Banking, Asset Management and credit experience would added advantages
Personal Skills
• Professional (language, written, dress, attitude etc)
• Confident disposition
• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Reliability
• Integrity & Honesty
• Excellent written, verbal, presentation skills.
• Strong organizational and time management skills.
• Ability to work independently with limited direct supervision
• Result driven
• Problem Solving skills
Required Competencies
Technical competencies:
• Deep knowledge and understanding of the customer profiles in his/her portfolio
• Understanding of retail credit and traditional retail bank and wealth products for the affluent market.
• Good understanding of how product and service offerings can be enhanced, packaged, leveraged to meet the sometimes complex and unusual customer needs, and secure profitable business.
• Knowledge and understanding of local competitor product offerings, service levels and distribution channels.
• Computer and banking systems literacy and competence with data and figures
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
