Lead Contract Performance Manager Job
Date: Mar 6, 2012
Location: IIkoyi – Lagos, Nigeria
Job Number: 1490302
Business GE Energy
Business Segment: Energy – Power & Water
About Us: GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas. GE operates in more than 100 countries and employs over 300,000 people worldwide (www.ge.com)
In an effort to help Nigeria meet its growing demand for electricity, GE has supplied over 100 gas turbines to the country. From our custom solutions in the oil & gas, energy and healthcare industries to our local inspection and servicing facilities, GE has fostered growing relationships with both the government and private business sectors, helping the country reach its potential. (www.ge.com/ng)
Posted Position Title: Lead Contract Performance Manager
Career Level: Experienced
Function Services
Function Segment: Fulfillment Operations
Location: Nigeria
City: IIkoyi – Lagos
Relocation Assistance No
Role Summary/Purpose: The Contract Performance Manager will manage a long term Contractual Services Agreement covering the operation and maintenance of heavy duty gas turbines. The CPM will be measured on customer relationships and the ability to produce financial and operating results for the Contractual Service business. He/She will be required to establish a working relationship with the customer and be responsible for delivering high quality customer solutions including outage planning, parts, repairs & services.
Essential Responsibilities The CPM will serve as the initial point of contact for matters relating to the CSA Agreement. The CPM will deliver all aspects of contractual fulfillment in a timely and quality manner and work for sustained growth opportunities through demonstration as a customer fulfillment agent. Duties will include performing and/or supervising the following but not limited to:
• Develop an agreed upon operating plan with the Customer.
• Develop and maintain administration, EHS, quality, maintenance and engineering policies, procedures and filing systems necessary to execute this Agreement.
• Generate recommendations on maintenance activities, documentation requirements, work schedules, methodologies and practices for the Covered Units.
• Review on an annual basis with the Customer the Routine and Preventative Maintenance activities which will be carried out by the Customer’s staff.
• Coordinate the delivery and storage of spare Parts under this Agreement.
• Assist Customer’s operation & maintenance staff in monitoring the Covered Units’ performance and recommend actions to improve output, availability and heat rate.
• Report on any technical developments, improvements or TIL’s, which become available to enhance the Covered Units’ performance.
• Develop strategies to ensure Reliability Guarantee is met.
• Analyze with Customer gas turbine and compressor unit trips and make recommendations to prevent similar occurrences.
• Be responsible for instituting or developing training programs to facilitate technological transfer to Customer’s personnel.
• Interface with ITO and Risk teams for new customer opportunities.
• Execute contracts to achieve Financial Operating Plan.
• Order / track / validate Billing for major / minor maintenance parts and services requested by the customer.
• Margin Review data collection and reconciliation.
• Provide information and drive sales regarding the latest advancements in conversion, modification, & upgrade opportunities to owner & as well as other up selling opportunities.
• Maintain unit operating history & parts life history on commercially available software.
• Maintain record of parts (by model & serial number) currently installed in each unit.
• Develop regular sales op plan for the contract.
• Support customer in forced, unplanned and planned unit outages.
Qualifications/Requirements: Degree in Engineering or Equivalent.
• An MBA will be an added advantage.
• Minimum 5-8 years GE (or equivalent) experience preferably as a Field Service Engineer, Technical Advisor or Contract Performance Manager
•Must be certified as a Contract Performance Manager
• Prior knowledge and hands on experience of Gas Turbines, Generators and Process Application Axial/Centrifugal Compressors will be an added advantage.
• Prior knowledge and hands on experience in executing major long term service contract will be added advantage.
• Good communication skill is essential… Should be able to work effectively internally and externally
Ability to learn and train/teach internal and external customers.
• Confidence / assertiveness with strong influencing skills to generate extra work growth opportunities.
• Adaptable/flexible: open to change in response to new information, different or unexpected circumstances, and/or ambiguous situations.
•Must possess a valid driver’s license
Desired Characteristics •Strong oral and written communication skills
•Strong interpersonal and leadership skills
•Ability to communicate with all levels of the organization
•Prior management experience is preferred
•Prior contract management experience preferred
•Confidence / assertiveness with strong influencing skills to generate extra work growth opportunities. Adaptable/flexible: open to change in response to new information, different or unexpected circumstances, and/or ambiguous situations
•Continuous improvement mind set, Lean outage excellence. Six sigma Greenbelt certified
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