Job Title: PFC / Telesales
Job ID: 277722
Job Function: Consumer Banking
Location: Nigeria – SCB
Full/Part Time: Full-Time
Regular/Temporary: Permanent
Job Description
RESPONSIBLE FOR ALL SALES AND SERVICING OF IN HOUSE CB CUSTOMERS
-PRODUCT ENQURIES & SALES TO BRANCH CUSTOMERS
-KEY FOCUS ON PERSONAL BANKING CASA (Lcy & Fcy), BANCASSURRANCE, IS & PIL.
-USE THE FOLLOWING AS SALES TOOLS: REFERENCE FORMS, THIRD PARTY INSTRUMENTS, CUSTOMS DUTY PAYMENT DOCUMENT (FROM PSBs), TC DATA (POTENTIAL CUSTOMERS FROM FX / TC TELLER). DORMANT ACCOUNT (AFFLUENT) REACTIVATION & MANAGEMENT. UPGRADING OF TAIL ACCOUNTS.
KYC
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating
it by adhering to the key principles in relation to: ‘’Identifying your customer, knowing your customer,
reporting suspicions, safeguarding records and not disclosing suspicions to customers’’.
Key Roles & Responsibilities
MANAGING BOTH IN & OUT OF BRANCH SALES EXPERIENCE TO ACHIIEVE THE BRANCH’S SALES TARGETS AND ENSURE CUSTOMER SATISFACTION.
Qualifications & Skills
• Ability to provide accurate information and recommend appropriate solutions.
• Good interpersonal skills, ability to establish good rapport with colleagues and confidence in dealing with all level of management in cross-cultural environment.
• Salesmanship, energy and drive
• Strong customer service orientation
• Strong interpersonal and communication skills
• Sound knowledge of administrative procedures
• Relevant academic and work experience
• Must have product knowledge certification
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
How to Apply:
To apply, visit http://www.standardchartered.com/careers/professional-hires/index.html
and click on Professional Job Search and select job functions as “Consumer Banking” and location and “Nigeria-SCB” and click search to apply
When the list of available jobs position Standard Bank of Nigeria show, click on this job title: PFC / Telesales to apply
Did you enjoy this post? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.