Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
We are recruiting to fill the positions below:
Job Title: Shift Leader
Job Number: HOT07N6H
Location: Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Shift: Full Availability
Job Level: Supervisor/Team Leader
Potential Benefits: Housing, Transport
Job: Guest Services, Operations, and Front Office
Job Description
- A Shift Leader is responsible for providing leadership and guidance to Front Desk team during assigned shift to ensure consistency in quality of service delivered to our guest.
What Will I Be Doing?
As Shift Leader, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome guest on arrival to the hotel, ensure constant visibility at the lobby, interacting with guest, and ensure orderly queue at the Front Desk.
- Supervise front desk team to ensure smooth and efficient operations.
- Ensure consistent high level of customer service in handling of guest complaints, requests and enquiries while demonstrating positive leadership skills.
- Maximise occupancy, drive sales revenue, promote hotel services/facilities and identify upsell opportunities and Hilton Honors enrolment.
- Coordinate with Housekeeping to track readiness of rooms, work with guest preference reports to meet and exceed guest expectations
- Develop effective cross-departmental collaboration and good working relationship with hotel team members.
- Ensure performance management, one on one sessions, periodic trainings and efficient grooming standards.
- Review shift log books and conduct shift briefings to ensure continuity in communication flow especially on daily events/ VIP guests amongst others.
- Ensures the Customer Service Agents have current and sound knowledge of hotel products and services to enable them perform their duties.
- Manage desk, resolves guest concerns, handle emergencies and other challenges that may occur during assigned shift. Implements resolutions by using discretion and judgment.
- Handle Team Member duty schedule, vacation request using occupancy forecast.
- Analyze SALT feedback evaluating levels of guest satisfaction, motivating the team and conducting corrective feedback based on the analysis.
- Complete the Shift Checklist and prepare daily leadership reports.
What Are We Looking For?
Shift Leaders serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- University Degree or equivalent.
- 3-year experience as a Front Desk Customer Service or Guest Service Agent/supervisor.
- Ability to interact effectively with internal and external customers, resolving conflicts with tact, strong sense of responsibility and professionalism.
- Ability to access and input information using moderately complex computer applications (OPERA, MS WORD, MS EXCEL, SYNERGY,CRM)
- Customer Service and Interpersonal skills to provide overall guest satisfaction.
- Ability to work under pressure and deal with stressful situations.
- Leadership skills and ability to motivate and build high performing team.
Interested and qualified candidates should:
Click here to apply
Job Title: Outlet Checker (Contract)
Job Number: HOT07JP4
Location: Abuja
Schedule: Full-time
Brand: Hilton Hotels & Resorts
Job Level: Team Member
Job: Finance and Accounting
Job Description
- An Outlet Cashier with Hilton Hotels and Resorts will oversee operations and perform daily cashier duties in Food and Beverage outlets.
- What will it be like to work for this Hilton Worldwide Brand?
- One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow’s savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
- If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What Will I Be Doing?
As an Outlet Cashier, you will work in Food & Beverage outlets, oversees operations & reports by collecting necessary information from F&B outlets and recommending improvements as required. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Perform daily cashier duties
- Close all checks to various settlement keys on Micros.
- Monitor and investigate all open checks in Micros.
- Execute tasks/requests as instructed by the Director of Finance.
- Perform other functions assigned by the department head.
What Are We Looking For?
An Outlet Cashier serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Bachelor’s Degree / Higher National Diploma in Accounting.
- Previous experience in Accounts/Finance functions.
- Must have completed NYSC.
- Good Knowledge of financial operating systems and procedures.
- Good interpersonal and communication skills.
- Excellent analytical skill.
- Good knowledge of MS Suite.
What benefits will I receive?
- Your benefits will include a competitive starting salary and holiday entitlement. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Interested and qualified candidates should:
Click here to apply
Note
You are required to kindly upload the following Documents:
- Curriculum vitae (CV).
- Proof of Identity (National ID card, Driver’s License, PVC, International Passport).
- Academic Credentials.
- Birth Certificate.
- State of Origin Certificate
All the documents mentioned above except the Curriculum Vitae should be saved as a single file on PDF format
Job Title: Assistant Employee Relations Manager
Job Number: HOT07NJT
Location: Abuja
Job Description
- An Assistant Employee Relations Manager will support in managing the Employee relations functions by ensuring adherence to the conditions of service through effective communication and coordination of HR activities to improve on employee satisfaction
What Will I Be Doing?
As an Assistant Employee Relations Manager, you are responsible for supporting in managing the Employee relations functions by ensuring adherence to the conditions of service through effective communication and coordination of HR activities to improve on employee satisfaction. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist the Employee Relations Manager to develop, drive and oversee all employee relations initiatives within the organization.
- Ensure high team member satisfaction through administration of employee welfare needs and facilities e.g. medicals, transportation, locker room, team restaurant, grievance procedure etc.
- Ensures the safe keep of all files and availability of relevant documents through periodic audit and update of files.
- Assist in the development, implementation and administration of procedures related to the condition of service.
- Maintain good communication and positive relationship with employees to promote employee satisfaction and ensuring a positive outcome.
- Assist the ERM to ensure the management of all employee benefit and compensation programs, guaranteeing timely processing of all related claims.
- Support the Team Restaurant Manager to ensure conducive environment and delivery of quality meals to Team Members
- Support in the planning and execution of various HR programs and initiatives e.g. monthly blue energy rally, employee recognition activities, long service award etc.
- Manage the employee relations team effectively to ensure objectives are met.
- Ensure that staff matters involving Employee Relations are addressed appropriately and effectively administered to include Medical, Tombola items, End of year/ recreational activities, Transport, Feeding and Dressing rooms etc.) Payroll, disciplinary issues, leaves administration, pension, Employee records, Long Service award, Industrial relations/Union retreat, Notice Board administration etc.
- Ensure effective Time & Attendance of all Team Members thereby reflecting accurate payroll and reduction in absenteeism
- Perform other duties as directed by the DHR/ERM
What are we looking for?
An Assistant Employee Relations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Minimum of Bachelor’s Degree in Social Sciences or related field.
- Minimum of 3 years HR experience
- Demonstrated ability to use HR Systems
- Demonstrated ability to use Microsoft Office package especially word, excel and power point
- Good in data analysis and interpretation
- Good communication and people skills
Interested and qualified candidates should:
Click here to apply
source: https://jobcenternigeria.com/job-opportunities-at-hilton-worldwide/