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Proxynet Communications is an Information Technology Company focusing on Systems Integrations, Network Security / disaster recovery Solution, Enterprise Software Solutions. Our businesses are strongly channeled to providing integrated, turnkey, technology solutions to the financial, manufacturing, telecommunications, government, Oil and blue chip sectors in …
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- Contents
- Open Jobs
- Technical Project Engineer
- Customer Service Executive
Method of Application
Technical Project Engineer
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 5 years
- Location Lagos
- Job Field Engineering / Technical 
Job Responsibilities
- Manage IT related projects with top-down oversight throughout entire execution to ensure success as defined by standards of scope, budget, and timeline.
- Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.
- Monitor project progress continuously and make detailed scheduled reports on such as milestones and deliverables.
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.
- Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.
- Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.
- Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.
Job Skills & Qualifications
Required:
- Bachelor’s degree in computer science or related field, or equivalent work experience
- Highly skilled in design and installation of LED
- IT related certifications
- Project Management certification
- Extensive leadership experience and strong teaming abilities
- Excellent problem-solving skills
- Minimum five years project management experience in the IT field, including development work and interactions with customers
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Customer Service Executive
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience None
- Location Lagos
- Job Field Customer Care 
Job description for a customer service representative.
- Must be good in the use of computer ( all office package)
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Resolve customer complaints via phone, email, mail, or social media.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Build customer database.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Act as the company gatekeeper.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services via cold calls and emails and social media
- Utilize computer technology to handle high call volumes.
- Work with customer service manager to ensure proper customer service is being delivered.
- Close out or open call records.
- Compile reports on overall customer satisfaction.
- Read from scripts.
- Handle changes in policies or renewals.
Ability to remain professional and courteous with customers at all times
Excellent verbal and written communication skills
Method of Application
Interested and qualified candidates should apply using the Apply Now button below.
source: https://jobcenternigeria.com/latest-vacancies-at-proxynet-communications/