Zarone Techologies Limited is recruiting suitably qualified candidates to fill the position below:
Job Title: Management Technologist Consultant
Location: Lagos
Job Responsibilities
- Researches and implements technological strategic solutions.
- Accomplishes information technology staff results.
- Plans, monitors, and appraises job results.
- Coaches, counsels, and disciplines employees.
- Initiates, coordinates, and enforces systems, policies, and procedures.
- Maintains staff by recruiting, selecting, orienting, and training employees.
- Maintains a safe and secure work environment.
- Develops personal growth opportunities.
- Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
- Directs technological research by studying organization goals, strategies, practices, and user projects.
- Completes projects by coordinating resources and timetables with user departments and data center.
- Verifies application results by conducting system audits of technologies implemented.
- Contributes to team efforts by accomplishing related results as needed.
Requirements
- Bachelor’s or Master’s Degree in a Computer field
- Two or more years of Management Consulting/IT work experience
- Optional product or system certification.
Skills:
- Technical management
- Technical understanding
- Analyzing information
- Informing others
- Staffing
- Problem solving
- Data center management
- Developing budgets
- Coordination
- Strategic planning
- Quality management.
Job Title: Customer Service Officer/Office Assistant
Location: Lagos
Job Responsibilities
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute to team effort by accomplishing related results as needed
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Suggest solutions when a product malfunctions
- Handle product recalls
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
- Resolve customer complaints via phone, email, mail or social media
Skills
- Product Knowledge
- Quality Focus
- Market Knowledge
- Documentation Skills
- Listening Skills
- Phone Skills
- Resolving Conflict
- Multitask.
Job Title: Account Officer
Location: Lagos
Job Responsiblities
- Craft new sales proposals and contract renewals
- Schedule product demos
- Contact customers via email or phone to answer queries or retrieve information about their account
- Update internal databases (CRM) with account details
- Perform back-office sales tasks to support Account Executives as needed
- Research market trends and competition
- Create reports on sales and marketing campaigns
- Maintain digital and physical records of invoices and contracts
- Address payment issues
- Identify new revenue prospects
Requirements
- Work experience as an Account Officer, Account Coordinator or similar role
- Experience in customer service roles is a plus
- Familiarity with Client Relationship Systems (CRM)
- Good verbal and written communication skills
- Time-management abilities
- B.Sc in Marketing, Business Administration or relevant field.
Deadline: 22nd December, 2019.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Only suitable candidates will be contacted.
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source: https://jobcenternigeria.com/job-recruitment-at-zarone-techologies-limited-29th-november-2019/