JNC International Limited is a Turnkey Medical Equipment
solution company, representing an impressive list of
international manufacturers of leading medical technology brands,
that are global providers of Medical Technology
solutions.
We are recruiting to
fill the position of:
Job Title:
Infrastructure Support Engineer (IT)
Job Description
Ensure end-users are fully enabled to meet the
organisations strategic objectives via the use of
IT.
Document all pertinent end user identification
information, including name, department, contact information,
and nature of problem or issue.
Prioritize and schedule problems resolution. Escalate
problems (when required) to the IT Services Manager.
Access software updates, drivers, knowledge bases, and
frequently asked questions resources on the Internet to aid in
problem resolution.
Evaluate documented resolutions and analyze trends for
ways to prevent future problems.
Develop help sheets and frequently asked questions lists
for end users.
Email User creation, configuration and
management.
Basic training of users and creation of manuals to aid
use of Email and other standard applications
Attend to incoming requests from end users via telephone
and e-mail in a courteous manner.
Professionally represent the infrastructure team as a
technical consultant on projects.
Maintain the necessary project plans and documentation of
all system builds and modifications
Escalate and Pursue resolution of persistent issues or
service failures through the Business Development Manager,
Hospital IT
Identify and learn appropriate software and hardware used
and supported by the organization.
Perform hands-on fixes at the desktop level, including
installing and upgrading software, installing hardware,
implementing file backups, and configuring systems and
applications.
Perform preventative maintenance, including checking and
cleaning of workstations, printers, and peripherals.
Test fixes to ensure problems have been adequately
resolved.
Perform post-resolution follow-ups to help
requests.
Qualifications/Requirements
Degree in a related IT discipline with minimum of 2 years
relevant IT Experience.
Certifications in Microsoft/Cisco/ITIL an
advantage.
Able to gather relevant information systematically to
troubleshoot and resolve issues
Ability to work in a team environment
Good analytical, problem solving and decision making
skills
Ability to maintain good working relationships with third
party service providers and vendors
Broad knowledge of technical, developmental, application,
business and current trends in IT.
Highly mature with strong interpersonal skills
Experience with desktop and server operating systems i.e.
Windows / Cisco Network Environment.
Ability to conduct research into a wide range of
computing issues as required.
Solid technical background in a hosted services
environment including infrastructure networks, hardware,
software and telecommunications
Ability to identify incident trends in order to elevate
incidents in accordance with standard protocols
How to Apply
Interested candidates whose skills and
capabilities match the job profile should send their CV
subject: “Infrastructure Support Engineer” to:
hr@jnciltd.com