CitiBank-Wherever people come together to imagine something, create something, build something, we’re there to help make it real. For over 200 years. Around the world. Drawing on our global experience and 200-year history, Citi works tirelessly to provide consumers, corporations, governments, and institutions with innovative banking solutions that are simple, creative and responsible. Our goal is to deliver products and services that exceed expectations and help customers confidently achieve their goals today and in the future.
Job Title: Customer Services Representative
Location
Lagos
Job Field
Banking, Customer Care
Primary Purpose
The Customer Service role is a Front Office function responsible for attending to the bank/walk-in customers’ needs, requests and inquiries. This is an important role given the fact that one of the most critical issues in banking today is the delivery of high quality service to customers and which has a direct impact on satisfaction, loyalty and revenue.
The purpose of the Customer Service function is therefore to provide outstanding service in an easy, consistent and timely manner to customers as part of a comprehensive strategy aimed at improving quality in the front office.
Business Relationships
Internal: Frequent to daily contact with Product & Business Groups, Treasury, Credit Risk Management Services, Branches and other Operations & Technology
External: Mainly customers physically present at the bank for routine requests and enquiries.
Qualifications
B.Sc. degree, first degree
The ideal candidate should have a 1-2 years in banking experience.
Skills
Good interpersonal and communication skills which is required for both internal and external business partners.
Strong PC and database management skills.
Good control skills
Good reporting and tracking skills
Attention to details in document review
Good organizational and planning skills required to manage a large number of requests. Team player who pays attention to details with a high degree of control and emphasis to quality.
Self-discipline and dedication.
Quick learner
Willing to take on extra duties as may be required.
Core Competencies
Ability to quickly understand operational risks associated with documentation handling and processes
Compliance with Citigroup controls, local and international laws.
Ability to cope under high-pressure and multitasking ability
Very good with handling diverse and irate customers
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