At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn’t know it!
We are currently recruiting for the position of:
JOB TITLE: FRONT DESK OFFICER
LOCATION: Abuja
DEPARTMENT: Technology
DIMENSIONS
A newly opened dynamic and high-tech Contact Centre has a vacancy for a Front Desk Officer. The work can be high pressured; therefore, Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes keeping personal phones under control not receiving visitors or absenting themselves from their desks outside of official break times. Must be presentable at all times, very computer-literate, intelligent and have good customer service skills. There may be occasional need to fill-in for Contact Center Agents within and outside normal office hours. Relevant Contact Center Training will be provided.
KEY RESPONSIBILITIES
General Front Office and Reception work,Communication, Production and printing of documents for Contact Center Management.
Welcoming and processing Visitors to the Office, Keeping the Reception area neat and tidy, Keeping Visitors entertained and at ease
SPECIAL RESPONSIBILITIES
Filling in for Contact Center Agents if the need arises as follows
Contact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to handle Information, Enquiries, Complaints, Sales and Technical Support.
IDEAL EDUCATION AND EXPERIENCE
Degree or HND in any Subject or relevant working experience
proficient in the use of Microsoft Office, Corel Draw etc.
knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)
good data entry/keyboard skills.
knowledge of administration and clerical processes
customer service and or sales experience
ADDED ADVANTAGE
Six months or more experience in a call/contact center environment
knowledge of call/contact center telephony and technology
knowledge of sales principles and methods
knowledge of customer service principles and practices
knowledge of Accounting and Finance principles and practices
Experience of Market Research and Survey techniques including interviewing
Experience of General Technical and or ICT Support
Computer Help Desk Experience
JOB TITLE: COMPUTER NETWORK ENGINEER
DEPARTMENT: Technology
LOCATION: Abuja
DIMENSIONS
A newly opened dynamic and high-tech Contact Centre has a vacancy for a Computer Network Engineer to provide 24/7 mission critical support for the Voice and Data Network. Therefore occasional work outside official office hours will be required. Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not receiving visitors or absenting themselves from work outside of official break times. The person will be also be very proactive, highly computer-literate, intelligent with first class problem solving and communication skills. A good knowledge of Computer Data and Voice Networking is essential. There may be occasional need to fill-in for the Software Engineer and or the Help Desk Agents so ability to handle Software applications and Business Systems Analysis is also required.
KEY RESPONSIBILITIES:
Keep the Contact centre Network (WAN/LAN) running 24/7. Monitor the Network, Support End-users including Clients on network issues; via Phone, Remote Control Software and communication networks, Text, Fax, Email and Social Media as well as handling technical Information, Enquiries and Complaints.
SPECIAL RESPONSIBILITIES:
Liaising with Voice and Data Network Service Providers and keeping records of issues and resolutions. Filling in for and assisting the Software Engineer or any of the Computer Help Desk Officers.
PROFILE:
Ideal Qualifications Experience
Degree or HND in any Subject or very good experience of working with Networks
proficient in the use of Microsoft Office and other applications
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3 Consulting is a Technology business process consulting firm that draws on several years of business and consulting experience across several industries to offer an unparalleled unique service to clients.
JOB TITLE: OFFICE CLERK
We are a Business Consultancy firm focused on small/medium businesses. Our goal is to provide our clients with the support they need to grow their businesses by providing them with value -added and convenient services in a friendly atmosphere.
International Business Machines Corporation, or IBM, is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM manufactures and sells computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology.