Hobark International Limited is the parent company of the Hobark group operating in the oil and gas industry. The company was incorporated in 1998, starting as a staffing agency based in Port Harcourt. Currently we have offices in 4 countries with our head office in Lagos. The group offers the following services.
Job Title: AfterSales Manager – Automotive
Qualification
BA, BSc, HND
Job Field
Engineering, Technical
Description
Role: Co-ordinate all aftersales activities nationwide to improve profitability and enhance customer satisfaction
Main Activities
Effectively lead the aftersales teams by coaching and performance managing the team
Recruit and select team members in line with organisational requirements.
Maintain a safe and healthy working environment, ensuring staff
Key Responsibilities
Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction
Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls labour efficiency, labour sales, cost of sales.
Ensure effective stock control and warehouse management through regularly reviewing key operating controls negative stock reports, margin and volume performance in line with manufacturers’ standards
Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.
Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
Ensure all Service processes meet H&S requirements and that they are implemented in a consistent manner.
Regularly communicate and interact with members of other departments to develop the business and CFAO’s ethos.
Initiate and propose new business opportunities
Specific Knowledge Required
Proficiency in engineering, operations management and change management techniques
Proficiency in coaching and training
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