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Cummins
Inc. – A global power leader, is a corporation of complementary
business units that design, manufacture, distribute and service
diesel and natural gas engines and related technologies,
including fuel systems, controls, air handling, filtration,
emission solutions and electrical power generation
systems. Headquartered in Columbus,
Indiana, (USA) Cummins currently employs approximately 48,000
people worldwide and serves customers in approximately 190
countries and territories through a network of approximately 600
company-owned and independent distributor locations and
approximately 6,800 dealer locations. Cummins earned $1.48
billion on sales of $17.3 billion in 2013.
We are recruiting to fill the position below:
Job Title: Service Supervisor
Req ID: 150001RI
Location: Lagos-Island-Nigeria, PGBU
Job Type: Experienced – Professional / Office
Job Description
- Supervises employees who install, service, and repair
equipment and machinery in the workshop.
- Reviews quotes developed by Service Writers/Advisors for
accuracy prior to communication to customers; provides updates
on repair status and any plan or schedule changes to Service
Writer/Advisor.
- Participates in continuous improvement activities by
reviewing, changing, and improving processes in line with
changing customer expectations/organizational goals.
- Monitors the status of open repairs with workshop
technicians; addresses issues that impact completion of the
repair plan in the time quoted to customers.
- Monitors goals and targets for the branch; measures,
reviews, and maintains superior customer satisfaction levels.
- Supervises Shop Service Technicians; coordinates and
schedules Technician work schedules; communicates repair plans
to Technicians aligned with customer quotes; monitors
Technician productivity and repair quality, and provides
coaching and feedback to individual Service Technicians;
provides performance reviews and opportunities for professional
growth.
- Provides first level of support to Service Technicians
requiring assistance; escalates technical support needs for
resolution when needed.
- Manages service logistics including use of materials,
equipment, and employees; ensures that workshop equipment is in
proper working order and that needed tools are available to
Service Technicians.
Qualifications
Skills:
- Channel Repair Process – QuickServe – Able to lead others
in executing the QuickServe process. Demonstrate improvements
using the QuickServe Customer Meter/Net Promoter Score data.
Able to identify correlation between key service performance
indicators and QuickServe Customer Meter to determine how well
the process is being executed.
- Manage Execution – Solid understanding of how to manage
execution. Manages the performance of self and others through
the use of structured tools. Delegates effectively and
regularly with solid support and follow through. Uses defined
processes to manage execution.
- Claims Management System – Awareness of the Claims
Management Systems. Also has some knowledge of Cummins products
and their respective warranty coverage’s. Familiarization with
the Warranty Administration Manual, campaigns, Temporary Repair
Practices, and warranty alerts.
- Focus on Customer Needs – Familiar with key Cummins
customers. Knowledge would include business strategies,
organizational structures, geographic footprints, financial
results, internal processes, and primary needs for effective
segmentation.
- Service Cross Functional Knowledge – Basic understanding of
the service processes, both retail and service support.
Experience with the tools of service such as diagnostic
procedures, technical support, and reliability improvement.
User should have experience in field investigation of product
failure. User should understand diagnostic procedures and how
our product is serviced in the field.
- Communication – Written and Verbal – Is able to effectively
and clearly communicate in both written and verbal means.
- Analyze Issues – Understanding of how to analyze issues.
Demonstrates use of analysis skills to learn and analyze
information in a timely way. Applies accurate logic in solving
problems.
Education, Licenses, Certifications:
- Technical trade school degree or equivalent education, or
equivalent experience required.
Experience:
- Intermediate level of relevant work experience, including
team leadership experience, required.
How to Apply
Interested and qualified candidates should:
"http://cummins.jobs/lagos-nga/service-spervisor-lagos/2B87F0E3863F4C1787D9F269FE56D6F3/job/"
rel="nofollow" target="_blank">Click here to apply
online