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We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment. As an Ericsson employee, you will have freedom to think big andthe support to turn ideas into achievements. Continuous learning and growth opportunities allow you to acquire the knowledge and skills necessary to progress and reach your career goals. We invite you to join our team.
ICT DELIVERY MANAGER
JOB SUMMARY
The ICT Delivery Manager is responsible for ensuring that services, currently in production, are delivered as expected to stakeholders and users. The role covers the complete delivery of Enterprise IT, R&D IT and Test Environment services to the business. The ICT Delivery Manager acts as an escalation point for business stakeholders for issues with Services/Solutions/Products. The ICT Delivery Manager works with stakeholders on solutions, already in production and works closely with the ICT Business Relationship Manager, who works with stakeholders on new/future solutions. The Delivery Manager is the local representative for Global and Regional IT Security on all IT Security matters and must ensure that all security programs are locally implemented by managing, driving and providing governance for security initiatives in line with corporate guidelines and directives
RESPONSIBILITIES & TASKS:
Build and maintain relationships with key internal stakeholders who are typically at senior levels within their organizations
Clearly communicate and report on ITTE Financials to stakeholders, with strong understanding of TCO of services delivered to stakeholders’ organizations
Work collaboratively with Delivery Managers across multiple geographic areas to ensure alignment of stakeholder requests that cross multiple regions
POSITION QUALIFICATION
Core Competences
Strong ability to build and maintain relationships with executives across all stakeholder groups and/or geographic areas
Clear understanding of IT processes and tools and services, including experience with escalations.www.nigerianbestforum.com
Strong understanding of IT Financials and ability to communicate clearly with stakeholders on budgets, forecasts and TCO of services
Behavioral Competences
Entrepreneurial and Commercial thinking
Presenting & Communicating Information
Analyzing
Leading & Supervising
Relating & Networking
Delivering Results & Meeting Customer expectations
Preferred Qualification & Experience Requirements
Bachelors Degree
5-10 years experience in IT
Strong communications and collaboration skills