Our client is a multinational textile company that produces and
distributes fashion fabrics for the African market and African
consumers globally. The company’s brands have become an
essential part of African culture. Due to expansion, they now
have an opening for a Brand Hostess (Fashion
Stylist)
Job Profile
Ensure shop staff operating the store in accordance with the
consumer service and brand policies and procedures, to perform
all duties with enthusiasm and drive in order to provide
excellent service to customers, present the brand and its
products to the best. The primary goal is to ensure customers
have a pleasant experience.
Key Responsibilities
Ensure informed, trained, instructed shop floor staff on all
aspects of the consumer shop floor journey
Brand-consumer relationships activities
Consumer centric service approach
Living the brand
Maintain and encouraging positive attitudes towards the
Consumers, the Brand and the Merchandise
Ensure highest level of service to customers
Interact with customers to ensure they have a pleasant
experience
Accommodating consumer requests and assisting on all service
levels by telephone or in person
Consumer satisfaction by offering second to none
fabric, and style advice, how to use print on pattern for our
tailoring service & ready to wear collection.
Diligent size & fit measuring of consumers for
our tailoring service.
Manage the complete tailoring process from front end
(customer measurements appointments etc) till back end(tailor
appointments and deadlines)
Handling product complaints
Ensure that all customers are welcomed and that they receive
the best possible service
Being an example to the sales staff and providing a proper
level of service to customers and potential customers
Facilitate sales to customers in compliance with all company
policies and condition
Ensure customer service levels are maintained at all times
Handling consumer complaints
Encourage and motivate the staff to offer visitors assistance
in various ways
Finding appropriate products in the store
Answering any questions they may have (availability,
suitability, price, composition etc.)
Giving styling advice, measuring and executing
Tailoring as a Service project
Being familiar with iPad (social media), local
boutiques/POI/Stylist/Tailors and special fashion
events
Being polite, flexible and have the ability to listen and
evaluate
Have a strong command of the English and French
language to understand customers’ needs
Be socially perceptive to understand customers desires and how
they may react to different situations
Lead in store project management of testing products/service
concepts, surveys, polls, etc.
Key Requirements
Bachelor’s Degree in any discipline
Some experience in Branded Retail Store or fashion
department within a large store
Technical background in Pattern-making cutting and
sewing
Excellent English both written and spoken is a
must
Excellent French spoken is a plus
Key Performance Indicators
Customer Satisfaction
Brand storytelling
In-time delivery tailoring product to tailors
Informed, trained and motivated shop floor staff
Consumer loyalty database increase
Percentage complaints fulfilled to consumer satisfaction
Employee satisfaction
Number of same consumer visits
OTIF shop floor project management
How to Apply
Interested and suitably qualified candidates should send
applications with detailed CVs to
c.azode@erecnigeria.com