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At
Bolton White Hotel Premium, we are dedicated to ensuring the
comfort of our hotel guests. Our luxury resort in the heart of
Garki, Abuja offers unparalleled guest services, including
transportation, business services, event venue hire, and wedding
planning, to name a few.
Conveniently located in the one of
the most secure location in the city, near Sahad super store,
Bolton Premium Hotel is superbly placed to cater to your guest
service requirements, ensuring that your stay is both pleasant
& unforgettable.
We are recruiting to fill the position below:
Job Title: Food & Beverage Manager
Location: Abuja
Requirements
- Candidates should possess relevant qualification
- Minimum of 4 years experience
Job Title: Assistant Executive Housekeeper
Ref.: BWHA/05/15/AEH
Location: Abuja
Department: Housekeeping
Reports To: Executive Housekeeper
Job Descriptions
- The Assistant Executive Housekeeper is responsible for
assisting in the oversight of the entire housekeeping area, to
include public areas and night cleaning. This requires a solid
understanding of housekeeping and laundry supplies and pars and
will assure all safety and security policies and procedures are
followed. Experience with turndown service, special needs of
VIP Guests, foreign dignitaries, etc. is helpful.
- These responsibilities may also include staff training,
development and scheduling.
- The Assistant Executive Housekeeper will promote an
atmosphere that insures guest and associate satisfaction.
- This position reports directly to the Executive Housekeeper
and requires a strong attention to detail and the ability to
effectively deal with guests, other departments and team
members.
Responsibilities
- Communicate with the Housekeeping Manager and housekeeping
staff continuously to ensure smooth running of the department
and ongoing motivation of staff.
- Supervision of lodge cleaning and preparation to achieve
and maintain standards.
- Monitoring of housekeeping equipment and lodge furnishing
in order to facilitate upkeep.
- Training and development of staff in accordance with HR
requirements.
- Performance management of staff to ensure maximum
productivity and positive staff morale.
- Providing the ‘extra touches’ to the lodge suites to ensure
the guest experience is special Oversee the laundry to ensure
the timeous and safe washing /ironing of guest laundry;
- Communicate effectively with lodge management regarding
housekeeping issues and standards, room shortages, breakages or
damage and all other issues.
- Attend the morning meetings to ensure the Housekeeping
department is up to date as regards lodge plans and that
management is kept informed of housekeeping matters of general
interest.
- Provide maintenance issue list daily to facilitate the
maintenance process. Assist with the effective control and
management of the housekeeping budgets.
- Complete monthly stock takes to ensure that shrinkage is
kept to a minimum and stock control is maximized.
- Manage the housekeeping stores and ensure that it is clean,
tidy, organized at all times and that shrinkage of consumables
is kept to a minimum and stock control is maximized. The
Assistant Housekeeping Manager must stand in for the
housekeeping supervisor where necessary.
Requirements
Education and Experiences:
- A minimum of a B.Sc Degree in Hospitality related field is
required, General Education Eegree, international equivalent, 5
to 6 years working industry experience is required.
- Experience in a luxury hotel preferred.
- Previous supervisory/management experience required.
- Previous customer service experience preferred. General
computer experience required.
Language Skills:
- Must have good knowledge of English, ability to speak
clearly read and write. Must be able to listen or read
instructions, memos, short correspondences and messages.
- Must have ability to write memos, short correspondences or
messages. A second language preferred. Mathematical Skills
- Must have good mathematical skills, ability to add,
subtract, divide and multiply six digit numbers with decimals.
- Reasoning Ability
- Ability to carry out detailed, involved instructions both
written and oral, using common sense understanding required.
- Ability to deal with problems in a calm professional manner
required.
- Ability to multitask handling many different issues at one
time, prioritizing the issues and taking care of them.
Other Skill required: Entry Requirements
- Team management, leadership & team player, A liking for
organizational work
- Effective management: delivering guest experience services
- Adaptability: coping with the diversity of guest and their
needs
- Thoroughness, Sensitivity to guest: good relationship
skills, Spirit of initiative, Financial awareness
Physical Ability:
- Ability to stand in a confined environment for long periods
of time is required.
- Ability to spend long hours moving around, walking,
sitting, standing, and crouching while performing duties.
- Must be able to work well under pressure and in emergency
situations.
- Ability to occasionally lift up to 50lbs.
Job Title: Executive Housekeeper
Ref.: BWHA/05/15/EH
Location: Abuja
Department: Housekeeping
Reports To: General Manager
Job Description
- The Executive Housekeeper is responsible for directing the
housekeeping program of the hotel to ensure clean, orderly, and
attractive conditions of guest rooms and common areas.
Job Duties and Responsibilities
- Supervises the work activities of housekeeping staff under
the direction of the General Manager.
- Provides supervision to housekeeping staff
- Provides training including safety and standard operating
procedures to all housekeeping personnel as directed by
management.
- Ensures adherence to company quality standards by
inspecting rooms, including deep cleans.
- Distributes keys and work assignments to staff.
- Addresses guest complaints regarding housekeeping services
or equipment.
- Assists General Manager in the selection of housekeeping
personnel.
- Assists management staff in assuring housekeeping staff is
practicing efficient and effective procedures.
- Attending management meeting and reviewing all department
activities regularly
- Monitors linen and guest supply inventory.
- Reports any maintenance repairs to maintenance staff;
records repair information in maintenance log.
- Completes follow-up on vacant or occupied rooms.
- Assumes functions of Housekeeper as necessary.
- Takes control of lost and found items as appropriate.
- Supervision of lodge cleaning and preparation to achieve
and maintain standards.
- Monitoring of housekeeping equipment and lodge furnishing
in order to facilitate upkeep.
- Training and development of staff in accordance with HR
requirements.
- Performance management of staff to ensure maximum
productivity and positive staff morale.
- Providing the ‘extra touches’ to the lodge suites to ensure
the guest experience is special Oversee the laundry to ensure
the timeous and safe washing /ironing of guest laundry;
- All other duties as assigned.
Requirements
Education, Experience & Certification:
- A minimum of a B.Sc Degree in Hospitality related field is
required, general education degree, international equivalent, 8
– 10 years working industry experience is required. Experience
in a luxury hotel preferred.
- Previous experience in similar position is preferable
- Previous customer service experience preferred. General
computer experience required.
Knowledge, Skills, & Abilities:
- Requires the ability to read, write, and speak the English
language.
- Ability to appropriately assign/delegate work to others in
the accomplishment of goals.
- Provides coaching, advice, and assistance as required;
helps subordinates overcome obstacles and deal with problems.
- Appropriately assesses contributions and performance of
employees; provides appropriate recognition, and deals with
problems as they arise. Instills in others a sense of pride in
the job at hand.
- Ability to identify and resolve problems in a timely
manner; develops alternative solutions and uses reason even
when dealing with emotional topics.
- Ability to manage difficult or emotional customer
situations; includes the ability to respond promptly to
customer needs and requests for service and assistance.
- Ability to maintain a high level of professionalism; treats
others with respect and consideration regardless of their
status or position.
- Knowledge of and ability to appropriately interpret and
follow policies and procedures.
- Knowledge of and ability to adhere to safety and security
procedures; reports potentially unsafe conditions; uses
equipment and materials properly.
- Ability to present and express ideas and information
clearly and concisely in a manner appropriate to audience,
whether oral or written.
- Ability to meet the demands of the work schedule, to be at
work and on time. May occasionally require the ability to work
outside of regularly scheduled hours. Schedules may vary based
on business need.
Other Skill Required
Entry Requirements
- Team building management, leadership & A liking for
organizational work
- Effective management: delivering guest experience services
- Adaptability: coping with the diversity of guest and their
needs
- Thoroughness, Sensitivity to guest: good relationship
skills, Spirit of initiative, Financial awareness
Physical Ability:
- Ability to stand in a confined environment for long periods
of time is required.
- Ability to spend long hours moving around, walking, sitting
and standing
- Must be able to work well under pressure and in emergency
situations.
Job Title: Waiter
Location: Abuja
Requirement
- Interested candidates should possess relevant
qualifications, with a minimum of 2 years work experience.
Job Title: Restaurant
Supervisor
Location: Abuja
Requirement
- Minimum 2 years experience in hospitality industry.
Job Title: Waiter/Waitress
Job Ref.: W&W/04/15
Location: Abuja
Department: F&B
Report To: F&B Manager
Shift: Varies (Including Weekends)
Job Descriptions
- As the Front Waiter / Front Waitress you will perform
multi-functional duties related to food service, preparation,
set-up and clean-up.
- This position leads the front of the house to create
customer satisfaction.
- This position reports to the F&B Supervisors and
F&B Manager or Chef Manager.
- Applicant must be able to accommodate a flexible schedule.
- Preference will be given to candidates with 2 or more years
experience in hospitality industry, preferably in
Hotel/restaurant Environment.
Essential Duties
- Work with a support server attending to a group of tables
in the dining room.
- Work with team members to oversee the taking of orders,
delivery, and overall satisfaction of guests.
- Assist Cooks to prepare and serve high quality, hot, fresh
food in a timely and courteous manner.
- Prepare the dining room / restaurants for service: maintain
all flatware, condiments and beverages in a constant state of
readiness.
- Cleaning bistro area between meals.
- Maintain a clean, orderly and safe kitchen and dining room
environment.
- Ensure proper storage of equipment and handling of food to
meet health department requirements, as well as high standards
of cleanliness and sanitation, as described in the Policies and
Procedures Manual.
- Follow all Policies and Procedures and regulatory
requirements.
- Use diplomacy and tact in dealing with disgruntled or
confused guest.
- Actively support good health and safety practices within
area of responsibility as follows:
- Maintain a safe work area through good housekeeping. Keep
safety equipment in good working condition.
- Actively participate in health and safety training, and
demonstrate competency based on training received.
- Actively participate in accident, injury and illness
prevention activities:
- Identify and correct hazards and unsafe conditions.
- Participate in accident investigations.
- Bring health and safety issues, unsafe acts and safety
suggestions to management’s attention or correct on your own
initiative.
- Perform other duties as assigned by supervisors or manager
Requirements
- High School Diploma or equivalent.
- Proficiency in verbal and written English.
- Demonstrated willingness to learn and work.
- Interest in working with people from all backgrounds.
- Ability to work assigned shifts, including weekends.
- Basic knowledge of point of sale computers.
- Knowledge of Cleaning Standards in a commercial food
operation.
Candidate must successfully complete:
- Food Handler test
- Health Screening.
- Basic first aid training.
Preferences
- 2 years dining room service experience.
- 18 – 35 years of age
- Experience in up-scale dining service and team service.
- Certificate in food management or equivalent.
- Experience in food preparation.
- Demonstrated ability to be flexible / participate in team
work.
- Experience in a service industry.
Physical and Mental Requirements:
- Ability to push, pull or lift up to 30 lbs., using proper
body mechanics and/or available equipment.
- Ability to bend or kneel for up to 15 consecutive minutes
to perform cleaning tasks in the dining room and kitchen.
- Ability to work standing, walking or moving for 7 – 8.75
hours without need to sit down
Job Title: Security Operation Officer
Ref No: BWHA/15/05/SO
Department: Security
Reports To: CSO
Shift: Varies (including weekends)
Location: Abuja
Scope of Position
- The operative shall be responsible for the security of the
hotel, its quests and staff with the hotel policies and rules
Responsibility and Duties
- Search for, respond to and handle any security challenges,
issues, concerns and disaster emergency situations in
accordance with all policies, procedures and regulations.
- Ensure the safety & security of the hotel’s assets,
guests, and team members.
- Responsible for safeguarding of hotel property, assets,
guests, and team members.
- Duties to include but not limited to patrolling the hotel
to ensure guests and team members are safe.
- Answer in-house calls, assist guests and team members with
safety, security and hotel operations.
- Initiate investigations
- Write up incident reports, monitor investigations and
ensure proper follow up.
- Due to the nature of the hotel industry, this position may
require varying schedules and other duties to reflect the need
of the hotel
Qualifications
- A minimum of National Diploma or its equivalent
- Age 28 – 40 years of age
- Prior security/law enforcement experience, hotel preferred.
- Read, write and speak English fluently.
- Ability to communicate effectively with the public and
other Team Members.
How to Apply
Interested and qualified candidates should send their
applications and CV’s to:
gm@boltonwhitehotel.com
Application Deadline 8th May,
2015.