BsCom Matrix, a Software and Service-Provider (SaaS) vendor, was born from the desire to automate everyday business processes and to play a vital role in the transformation of the approach of service delivery by organizations using world-class, cutting-edge applications development and delivery. We aim to provide an enabling ICT environment to enhance process automation, to provide access to digital resources and to streamline the way organizations carry out their business.
JOB TITLE: OPERATIONS SUPPORT LOCATION: Lagos
RESPONSIBILITIES:
Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Manage administration.
Communicate and coordinate with internal departments Organize and make diaries and schedule appointments Filing and keeping accounts Conduct researches on product and departmental improvement
QUALIFICATIONS AND REQUIREMENTS: Minimum Qualification HND Required Experience 1 – 3 years Knowledge of customer service principles and practices, knowledge of administrative procedures IT literate Excellent written and verbal communication skills Affinity for numbers or account keeping is a plus Product knowledge.
Interpersonal skills, communication skills – verbal and written, listening skills Problem analysis and problem-solving Attention to detail and accuracy, data collection and ordering Customer service orientation Multi-tasking ability, proficiency in documentation, extremely organized
TO APPLY Interested candidates who meet the above minimum requirements should send in application along With their CVs to reach: The Plazaville Block 105 Baderinwa Alabi Street Lekki Phase 1 Lagos, Nigeria +234 1 710 1973 Email: info@bscommatrix.com
Not later than 30th April, 2012.
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